Senior / Cloud Support Engineer - Database Security & Authentication Management (Morning Shift - 6 A
1 month ago
Senior Cloud Support Engineer
who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.As a
Senior Cloud Support Engineer - Database Security and Authentication Management
, your role is to delight our customers with your passion and knowledge of the Snowflake Cloud Data Platform. Customers will look to you for technical guidance and for advice in addressing their product usage and issue needs. You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Ideally, you have worked in a 24x7 environment, handled all tiers of support issues, been on-call during weekends, and are familiar with Salesforce Service Cloud.Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers.
You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
YOU WILL:
Provide email, web, and phone support to Snowflake customers and partnersUtilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issuesDocument known solutions to internal and external knowledge baseSubmit well-documented bugs and feature requests arising from customer-submitted requestsWork on technical and non-technical projectsPartner with engineering teams in prioritizing and resolving customer requestsCollaborate closely with cross-functional teams to effectively address and fulfill customer requests.Provide support coverage during holidays and weekends based on business needs
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER - DATABASE SECURITY AND AUTHENTICATION MANAGEMENT WILL HAVE:
Bachelor's or Master's degree in Computer Science or equivalent discipline5+ years experience in a Technical Support environment or a similar technical function in a customer-facing roleGood understanding of public cloud providers like AWS, Azure, and GCPUnderstanding of security and networking-related concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governanceExperience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewallsExperience writing, troubleshooting, and debugging basic SQL queriesGood understanding of public cloud providers like AWS, Azure, and GCPExcellent writing and communication skills in English with an attention to detailStrong teaming skills in a highly collaborative environment and the ability to function in global arenasAbility to troubleshoot a variety of operating systems like Windows, Mac, *Nix, and database connectivity issues using a variety of diagnostic tools and methods (client software, drivers/connector, etc)Experience in a number of the following Cloud authentication/access policiesPublic Key Infrastructure (PKI), certificates, SSL/TLSAWS Key Management Service, MSFT Key Vault, GCP KMSSCIM provisioning and Rest API Calls (, Get, Patch, etc.)Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)AWS PrivateLink, Azure Private Link, GCP private accessNICE TO HAVES:Scripting/coding experience In any of the following: Python, Java, .Net, NodeJS, RUnderstanding of cloud computing concepts deploying IAM systems and modules in production environmentsExperience in troubleshooting platforms that support marketplace functionsExperience in troubleshooting front-end UI applicationsExperience with IT security, cyber security, critical infrastructure,, and enterprise riskUnderstanding of Data Warehouse fundamentals and conceptsUnderstanding broader cloud security technologies such as endpoint security, NextGen FW, SIEM, WAF, and more.Experience with data governance - tokenization and encryptionExperience in a designated customer-focused enterprise support role for a large number of customersSecurity-related certifications such as AWS Certified Security - Speciality, CISM, CISSP, CSSP, CCSK, Security+Public cloud certification on AWS, Azure, Google Cloud (GCP)
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Pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections....
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pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building...
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Pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building...
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Pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections....
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pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building...
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Pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customersâ success. We form partnerships with customers by listening, learning, and building...
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Pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building...
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Pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections....
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Pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customersâ success. We form partnerships with customers by listening, learning, and building...
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pune, India Snowflake Full timeBuild the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building...
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