Executives EXL/E/1499257
1 week ago
Job Description Basic Function- Handling inbound/outbound calls from the customers Customer service for claims & policy Admin Essential Functions- Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities Ensure that the assigned targets are met in accordance with SLA and Internal standards. Ensure adherence to established attendance schedules. Performance Parameters- Process performance as per agreed KPIs Training quality & throughout Attendance & schedule adherence Primary Interactions - Internal- AM/LAM/ Manager for the purpose of settling issues left unresolved Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions QCA for the purpose of associate performance feedback and audit in order to update the training curriculum External - Escalation teams at the client end for the purpose of seeking clarifications & answering queries Skills Requirement- Technical Skills (Minimum) - Good computer navigation skills Strong PC skills, with knowledge of Microsoft Office, particularly strong in MS Excel Process Specific (Minimum) - 1 year of Insurance experience is preferred Good typing speed with 25 WPM and 90% accuracy Strong language skills to cater to the calls in English Ability to read and understand related reports Soft skills (Minimum) - Strong oral communication skills and excellent phone manner Active listening skills Document Interpretation skills Customer Service Focus Soft Skills (Desired) - Self-disciplined and result oriented Team work/ Managing Self / Adaptability Ability to multi task Problem Solving Data gathering ability/ Eye for detail
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Executives EXL/E/1503125
1 week ago
Pune, India exl Full timeJob Description – Process ExecutivePosition Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making initial contact with responsible parties or their insurance...
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Executives EXL/E/1503123
6 days ago
Pune, India exl Full timeJob Description – Process ExecutivePosition Title Executive, Payment Processing Function, Responsibility Level Operations, Executive Reports to Assistant Manager, Adjudication Span of Control Nil Location Pune Permanent/ Temporary Permanent associate is responsible for timely and accurate payment of APG Vendor payment .The process includes,...
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Executives EXL/E/1497618
1 week ago
Pune, India exl Full timeJob Description Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The successful candidate will be responsible for processing orders, resolving customer inquiries, and managing customer accounts. This role requires effective communication skills, proficiency in multiple languages, and the...
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Executives
13 hours ago
Pune, Maharashtra, India EXL Services Full timeExecutives EXL/E/1467804 - Utilities & OthersPunePosted On 02 Sep 2025 End Date 17 Oct 2025 Required Experience 1 - 3 Years - Basic Section Number Of Positions 1 Band A1 Band Name Executives Cost Code D006444 Campus/Non CampusEmployment Type Permanent Requisition Type Backfill Max CTC 330000.0000 - 630000.0000 Complexity Level Voice CEF B2...
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Executives EXL/E/1505522
1 week ago
Pune, India exl Full timeJob Description Candidate should have good reading and writing skills as the candidate will have to read clients emails and action them accordingly. Candidate should be a team player and should be willing to work in different shifts whenever required. This role requires excellent communication skills, attention to detail, and a commitment to delivering...
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Executives EXL/E/1506604
1 week ago
Pune, India exl Full timeJob Description Good Written & spoken English communication. Ability to handle inbound calls from UK customers. Good problem-solving skills and should be able to take Quick decisions. Should be ready to work from office only, and as per shifts assigned. should be able to respond to customers on email and capture any complaints made
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Executives EXL/E/1503141
1 week ago
Pune, India exl Full timeJob Description Precertification Intake Support involves determination of precertification requirement of an upcoming medical/surgical procedure. It consists of frontline professional staff who take incoming calls either from members or providers Front line staff accepts incoming calls from members or providers to determine precertification requirement for...
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Executives EXL/E/1503943
6 days ago
Pune, India exl Full timeJob Description Patriciate in training to develop knowledge n all systems Integrate procedural changes in to daily routine Achieve individual productivity and quality goal Support other team members in meeting service expectations Aid in the training of others as needed Provide Quality review o ensure accuracy Adhere to company Policies and...
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Executives EXL/E/1505519
1 week ago
Pune, India exl Full timeJob Description Soft Skills Good spoken English and good verbal communication skills. Ability to communicate correctly and clearly. CEF Level B1-5 and above Good problem-solving skills, strong troubleshooting skills Ability to approach problems logically. Ability to communicate correctly (grammatically and contextually correct) and clearly Commitment and...
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Senior Executive-Training-Pre-Process Training
2 weeks ago
pune, India EXL Full timeDescriptionThe primary responsibility of this role is to deliver Pre-Process (Language & Soft Skills) and/or Refresher Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions...