Director Security Operations

2 weeks ago

Bengaluru, India Smarsh Full time

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

At Smarsh, we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.


About the Role


The Director of Security Operations is responsible for overseeing the day-to-day operations of the Security Operations Center (SOC) and reports directly to the CISO. This role ensures that the SOC team effectively monitors, detects, and responds to security incidents, aligning all security operations with the organization’s security policies and objectives. The Director will lead a team of skilled security professionals, manage resources, and ensure the continuous improvement of security measures. This role may also involve supporting Tier 3 analysts during critical incidents.


Required Skills and Experience:

  • Extensive Experience: 7+ years in a security operations role, with at least 3 years in a managerial position.
  • Cybersecurity Expertise: Strong knowledge of cybersecurity principles, practices, and technologies.
  • Incident Management: Proficiency in incident response, threat analysis, and vulnerability management.
  • Technical Proficiency: Experience with SIEM (Security Information and Event Management) systems, MDR/XDR and other security tools.
  • MSSP Management: Experience in managing third-party MSSP relationships, including contract negotiation, service level agreements (SLAs), and performance management.
  • Leadership Skills: Excellent leadership, communication, and problem-solving skills.
  • Certifications: Relevant certifications such as CISSP, CISM, or CISA are preferred.
  • International Experience: Experience working with international businesses.
  • Language Skills: Excellent verbal and written English skills.


Typical Tasks:

  • Team Oversight: Oversee and coordinate the SOC team’s activities.
  • Policy Development: Develop and implement security policies, procedures, and protocols.
  • Incident Management: Ensure timely detection, analysis, and response to security incidents, including support for Tier 3 analysts during critical incidents.
  • Security Assessments: Conduct regular security assessments and audits.
  • Reporting: Prepare and present security reports to senior management.
  • Collaboration: Collaborate with other departments to ensure comprehensive security coverage.
  • Continuous Learning: Stay updated with the latest security threats and mitigation strategies.


Qualifications:

  • Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
  • Certifications: Advanced certifications such as CISSP, CISM, or CISA.
  • Management Experience: Proven experience in managing security operations teams.
  • Analytical Skills: Strong analytical and decision-making abilities.


Why Smarsh?

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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