Technical Support Engineer

2 weeks ago


Noida, India Essvee Consultant Full time

Job Description :


Key Responsibilities :

- Diagnose and troubleshoot customer issues related to product functionality, usage, and integration.

- Provide clear and concise solutions and workarounds to customer problems.

- Interact with customers professionally and empathetically, building strong customer relationships.

- Effectively communicate technical information to customers in a clear and understandable manner.

- Develop and maintain a deep understanding of our products and services, including their features, functionalities, and limitations.

- Stay updated on product releases, updates, and new features.

- Troubleshoot technical issues related to SMS, Cloud Telephony, and Voice services.

- Identify and escalate critical issues to senior support engineers or engineering teams.

- Contribute to the improvement of customer support processes and :

Experience : 1-3 years of experience in technical support, or a related field.

Education : Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Technical Skills :

- Basic understanding of networking concepts (TCP/IP, DNS, etc.)

- Familiarity with common networking protocols (HTTP, HTTPS, TCP, UDP).

- Basic understanding of operating systems (Windows, Linux, macOS).

- Experience with troubleshooting basic computer hardware and software issues.

- Familiarity with ticketing systems (e., Zendesk, Jira Service Desk).

Soft Skills :

- Excellent communication and interpersonal skills, both written and verbal.

- Active listening and problem-solving skills.

- Ability to remain calm and professional under pressure.

- Strong time management and organizational skills.

- Ability to work independently and as part of a team

(ref:hirist.tech)

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