Salesforce Sr. Business Analyst

Overview

What It's Like to Be Our Salesforce Business Analyst Jumping into this role means you're essential in ensuring our Salesforce projects meet and exceed client expectations. You're the bridge between our technical teams and clients, translating business needs into actionable Salesforce solutions. It's not just about gathering requirements; it's about making sure everything aligns seamlessly.DescriptionCompany ​Overview: 

Who We Are: 

Welcome to Truffle. Our mission is to accelerate the success of technology companies by leveraging the power of Salesforce, MuleSoft, and AWS. With a focus on implementation, architecture, and security, we support businesses through growth and mid-market stages and beyond. Our diverse expertise spans across critical industries such as Communications, Media & Technology (CMT), Financial Services (FINS), and Manufacturing & Utilities (MAU), offering a wealth of challenges and learning opportunities. 

Why Truffle? 

• ​Solve Real Problems: We tackle big challenges—from boosting ARR growth to streamlining operations. Here, your work makes a direct impact. 
• Expertise Across Industries: Whether CMT, FINS, MAU, you’ll gain insights and experiences that broaden your professional landscape. 
• A Culture of Innovation: We’re committed to building repeatable solutions, not just one-offs. This means constantly innovating and improving our approaches. 
• Horizontal Structure: At Truffle, everyone’s voice matters. You’re encouraged to explore, contribute across roles, and shape your path. 
• Growth and Learning: At Truffle, we're all about helping you grow. You'll have chances to try new things and work with a team that's both smart and supportive. Our workplace is friendly and open, making it easy to do great work quickly and well. 

Here’s Your Role:

• You'll be the primary liaison between our clients and the technical team, ensuring clear communication and understanding.
• With your in-depth Salesforce knowledge, you'll gather, document, and analyze business requirements.
• You're adept at translating business needs into detailed functional and technical specifications.
• You’ll facilitate meetings and workshops with stakeholders to define project scope and objectives.

Your Impact:

• You're comfortable juggling tasks, from consulting to hands-on problem-solving.
• You're skilled at identifying business problems and opportunities, providing recommendations based on Salesforce capabilities.
• Staying current with Salesforce updates and industry trends is second nature to you.
• You're driven by building solutions that provide significant value to clients, always aiming for efficiency and effectiveness.
• You excel in teamwork, fostering collaboration, and maintaining organized and detailed documentation.

Plus, You Won't Be Alone:

You'll join forces with some of the most talented people who share your dedication and enthusiasm. This team isn't just about individual brilliance but about pulling together, learning from each other, and pushing the boundaries of what's possible.

Experience:

• 5+ years of experience as a Salesforce Business Analyst or similar role.
• 2+ years of Mid-Market or Enterprise delivery or project experience.
• Strong experience with Salesforce platforms, including Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
• Demonstrated ability to understand business processes and translate them into Salesforce solutions.
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role.
• Strong problem-solving skills and a proactive approach to identifying and addressing issues.

Behaviors:

• You solve problems before they grow: You're great at spotting issues early and fixing them, using what you know about Salesforce.
• Always learning: You love picking up new skills and staying in the know, especially about Salesforce and tech trends.
• Clear talker and listener: You can explain tech stuff simply, and you're all ears when others talk, making sure everyone's on the same page.
• Roll with the changes: When plans switch up, you adjust and keep moving forward without missing a beat.
• Teamwork champ: You're all about working with others, sharing ideas, and helping your teammates out.  
• Thinking ahead: You've got a knack for planning and seeing the bigger picture, making sure what we're doing now sets us up for success later.
• Driven to build: You're not just doing tasks; you want to create solutions that really make a difference.
• Organized: You keep things tidy and on track, making sure we hit our deadlines and goals.
• Motivating: You lead by example, encouraging the team to do their best work and always looking for ways to do things better.
• Client-first mindset: You make sure our work is exactly what the client needs and aims to go beyond what they expect.

 Responsibilities:

• Engage and Satisfy Clients: Directly interact with clients to gather requirements and understand their needs, ensuring high satisfaction.
• Apply Salesforce Expertise: Use your knowledge to translate business needs into Salesforce solutions, ensuring successful project delivery.
• Facilitate Communication: Act as the primary point of contact between clients and the technical team, ensuring clear and effective communication.
• Manage Requirements: Oversee the collection, documentation, and analysis of business requirements, ensuring they are accurately translated into functional and technical specifications.
• Drive Project Success: Collaborate with the project manager and technical team to ensure projects stay on track and meet client expectations.
• Support Pre-Sales Activities: Assist in the development of proposals, SOWs, and presentations, providing expert input to secure client agreements.
• Ensure Documentation: Maintain detailed and organized documentation of requirements, solutions, and project progress.

Day in the life:

Morning:

• Start the day by reviewing project updates and identifying any urgent issues.
• Conduct stand-up meetings with the project teams to discuss priorities, progress, and any roadblocks.
• Respond to emails and messages from clients and team members, providing guidance on business requirements and solutions.

Midday:

• Meet with a key client to gather requirements for a new Salesforce implementation, focusing on understanding their business processes and objectives.
• Grab a quick lunch, catching up with colleagues or staying updated on Salesforce's latest features and industry trends.

Afternoon:

• Work on translating client requirements into functional specifications, collaborating with the technical team to ensure feasibility and alignment.
• Conduct a workshop with stakeholders to refine requirements and define project scope.
• Review project progress with the project manager, ensuring alignment and addressing any concerns.

Throughout the Day:

• Develop documentation for current projects, detailing requirements, solutions, and progress.
• Prioritize tasks for the following day, ensuring all project documentation is current.
• Allocate time for personal growth, exploring new Salesforce features or participating in community discussions to stay at the forefront of the field.

Other Details

Reporting lines: Reports to Technical Lead

Hours: 8 am – 5 pm EST (US Time)

Work location: India (Chandigarh/Mohali Office)

Education: BS Degree in CS or Related fields

Preferred Certifications:

• Salesforce Business Analyst
• Salesforce Administrator
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant

Company benefits 

• Comprehensive Allowances
• Professional Development
• Flexible Working Hours
• Paid Time Off

Technology stack

• MS Office Suite
• Salesforce
• Slack
• Lucid/Miro
• PM Tools (Asana, Smartsheet, Clickup)
• Atlassian Suite Tools (Jira, Confluence, Bitbucket)

Equal Employment Opportunity Statement

Truffle is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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