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Research Manager

2 months ago

Bangalore, India Gameskraft Full time

Established in 2017, Gameskraft has become one of India’s fastest-growing companies. We are building the world's most-loved online gaming ecosystem, one game at a time. Startedby a group of passionate gamers,we have grown from a small team of 5-6 members to a large family of 700+ Krafters, working out of our office in PrestigeTech Park, Bangalore.

Our short-term success lies in the fact that we strive to focus on building a safe, secure, and responsible gaming environment for everyone. Our vision is to create unmatched experiences every day and everywhere. We set the highest benchmarks in the industry in terms of design, technology, and intuitiveness. We are the industry’s only ISO 27001 and ISO 9001 certified company.

Job Description:

Designation: Research Manager

Gameskraft is seeking an innovative and highly motivated Research Manager to help us build long-term research capabilities within the organization. This position will design and conduct qualitative research activities through a dedicated user panel, that help shape key decisions around customer-facing changes, and ultimately improve the overall customer experience for our players. The ideal candidate will have a deep understanding of user research methodologies and best practices, along with an agile, creative and practical approach towards execution.

WHAT YOU’LL DO:

  • Turn high-level business questions into systematic research objectives
  • Pick out and execute the right research methodology to address the aforementioned objectives; familiarity with some of the following will be preferred - User testing, Walk the store, Heuristics, Shadowing, Diary Studies, Card Sorting, Ethnography, Monadic Testing and Exploratory Workshops
  • Determine the right research set-up (IDIs, FGDs, Dyads/Triads, Triangulations)
  • Set-up, engage and manage a User Panel to run recurring interactions and studies with the same group - work with internal teams to enable the requisite features to streamline these activities
  • End-to-end ownership of the research cycle, including, but not limited to - Panel selection, Questionnaire design, Online/Offline Field Activity and Insights Generation
  • Deliver research outcomes in an easily consumable manner, and align with relevant stakeholders on the next steps
  • Work with the wider org to establish Research as a key enabler for critical decisions

WHAT YOU’LL BRING:

  • 6-9 years of experience in the field of Qualitative Research

Client-side insights-to-implementation experience or Agency-side experience on a long-term retainer account preferred

  • Education: Graduate or Masters (preferred) in Human Factors, Human-Computer Interaction, Cognitive Sciences, Cognitive or Experimental Psychology, Behavioural or Social Sciences, Anthropology or related field
  • Detailed portfolio / demonstrable examples of end-to-end delivery of research projects (covering recruitment, onboarding, questionnaire design, filed activity and Insights Generation)
  • ( HIGHLY DESIRABLE ) Experience setting up and leveraging User Panels for recurring research activities
  • Good communication skills (written and oral); strong organizational & stakeholder management skills with the ability to multi-task and simultaneously work on overlapping projects
  • Comfortable working in an Individual capacity, while working with the wider org to build long-term research capabilities
  • Naturally curious, having an innate ability to peel the onion

What can you expect?

Opportunity to:

  • Set up research capabilities (from scratch) for one of India’s fastest-growing companies and the leading Online Real Money Gaming firm in the country
  • Own the company’s overall research charter end-to-end
  • Drive real impact and see your recommendations come to life in the form of meaningful product and business changes
  • Impact the lives of millions of players by making their voices and preferences heard

Work Culture

  • A true startup culture - young, fast-paced, where you are driven by personal ownership of solving challenges that help you grow fast
  • Focus on innovation, data orientation, being results-driven, taking on big goals, and adapting fast
  • A high-performance, meritocratic environment, where we share ideas, debate, and grow together with each new product
  • Massive and direct impact on the work you do. Growth through solving dynamic challenges Leveraging technology & analytics to solve large-scale challenges
  • Working with cross-functional teams to create great products and take them to market
  • Rub shoulders with some of the brightest &most passionate people in the gaming & consumer internet industry

Compensation& Benefits

  • Attractive compensation and ESOP package
  • INR 5 Lakh medical insurance cover for yourself and your family
  • Fair & transparent performance appraisals
  • An attractive Car Lease policy
  • Relocation benefits
  • A vibrant office space with fully stocked pantries. And your lunch is on us