Assistant Manager
2 days ago
About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally. Key Responsibilities Training: Design, develop, and deliver onboarding, new hire and refresher training programs for customer support executives. Identify skill gaps through performance analysis and feedback mechanisms. Collaborate with stakeholders to align training content with business and process changes. Monitor training effectiveness using feedback, assessments, and performance metrics. Implement digital learning tools, simulations, and role-plays to enhance engagement. Quality: Define and standardize quality monitoring frameworks across all customer service channels (voice, email, etc.). Drive the QA team to perform audits, publish regular quality scorecards, and conduct RCA on errors and escalations. Work with operations and process design team to implement corrective and preventive action plans. Regularly calibrate with internal and external teams to ensure consistency in quality evaluations. Identify and recommend process improvement opportunities to optimize call center operations Team Management: Manage a team of quality analysts & Trainer, ensuring performance, development, and motivation. Enable a culture of continuous improvement and learning. Provide coaching and career development support to team members. Reporting & Analytics: Create and present reports on training effectiveness, quality metrics, and agent performance trends. Use data insights to drive strategic decisions and enhance operational performance. Skills Strong understanding of customer experience principles, Training and quality frameworks COPC, Six Sigma added advantage). Excellent communication, interpersonal, and stakeholder management skills. Proficiency in MS Excel, PowerPoint, and reporting dashboards. Experience and Qualifications Bachelor's degree in any discipline. 7–8 years of total experience in customer support / training / quality domains. Minimum 2 years of experience in leading a team (trainers, QA analysts). Prior experience in BFSI / Fintech domain preferred. Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
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Bengaluru, India Wealth Manager Full timeJob Description NOTE - to be considered for this role you must submit a short Instagram reel about financial markets to [Confidential Information]. Without this, your application will not be considered. Duration: 2-6 months Start Date: As soon as possible Key Responsibilities: Content Creation (70%) - Research and develop Social media content for an AI /...
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Assistant Manager
2 weeks ago
Bengaluru, Karnataka, India Hyatt Centric Full time ₹ 4,00,000 - ₹ 8,00,000 per yearOrganization- Hyatt Centric Hebbal BangaloreSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing...
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Assistant Manager
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Assistant Manager
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Assistant Manager
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Assistant Manager
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Assistant Manager
2 weeks ago
Bengaluru, Karnataka, India CME Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionChange Management Enterprise (CME) is a leading force in Management Consulting, R&D, and Innovation. With a commitment to progressive change, CME excels in Research, Training & Development, and shaping the future of industries. Known for its excellence and strategic transformation, CME stands as a beacon of innovation and industry...
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Assistant Manager
1 week ago
Bengaluru, Karnataka, India BSR & Co Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionWe are recruiting for an Assistant Manager in the IT Audit & Assurance, Risk Consulting team. Working as an Assistant Manager in this team, your responsibilities will include:Assist in planning activities, development of audit program, and execution of internal audits and IT control assessments in the following areas: IT strategy and governance,...
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assistant manager
2 weeks ago
Bengaluru, Karnataka, India Hyatt Centric Hebbal Bangalore Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager Learning is responsible to ensure the smooth and efficient running of the Human Resources Department.QualificationsIdeally with a...
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Assistant Manager
5 days ago
Bengaluru, Karnataka, India Jones Lang LaSalle (JLL) Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesThe Assistant Manager- Food and Beverage supports and oversees daily operations of the corporate dining facilities. This role ensures high-quality food service, maintains customer satisfaction, and assists in managing staff and resources efficiently.What this job involvesOperations Management:Assist in daily operations of corporate...
