Consultant, Transformation

3 weeks ago

pune, India Concentrix Full time
Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere.
Visit concentrix.com to learn more.
Role: Consultant II, Transformation
Location: Pune
Work mode and shifts: Hybrid - 7:30am to 5-5:30pm
The Role:
As an Innovation Consultant your expertise will help Concentrix's clients align their people, processes and technology with a business strategy, and vision, for future success.
Concentrix Innovation Consultants work proactively with clients, Concentrix Sales and delivery teams to solution and deliver on innovative solutions like Robotics Process Automation, AI enabled Conversation Bots, QA Automation, Speech Analytics, Text Analytics, etc. Based on the client's strategic objectives, you'll improve performance across their business through reshaping processes, transforming the organization, and using enabling technology effectively.
As an Innovation Consultant, you are a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. These capabilities may come in the form of process, information technology, organization enablement or knowledge. You'll use best practices, benchmarking, and consultative tools to identify, align and change the factors that affect organizational performance, stability, and teaming, to develop comprehensive strategic and tactical transformation recommendations.
Key Responsibilities:
Co-innovate with our clients to outline transformation roadmaps
Support delivery, account management, sales teams in problem solving and driving business growth
Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping
Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities.
Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
Create a culture of problem solving by imparting trainings
Identify new technologies which can help us improve CNX &/ our client’s business processes Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs
Skills & Experience
4-6 Years of overall experience
Comprehensive understanding of Business Process Service & CX business & associated channels Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism
Solution Building – Business Transformation Roadmaps
Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
Expertise in conducting Process Discoveries & write Process Design Documents
Lean Six Sigma BB / MBB Certification
Agile/ Scrum Certification
Experience in Organization Change Management
Experience in Agile Methodology
Experience in Customer Journey Mapping
Very good understanding of Design Thinking
Excellent verbal and written communication skills - English
Excellent Presentation and Use case story boarding skills
Very strong internal and external stakeholder management
Strong Power Point and Excel skills
Ability to work with cross functional teams
Ability to travel up to 25%

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