Department Manager
3 days ago
JOB DESCRIPTIONRole: Department Manager (Home Stop)Reporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto p.aKey DeliverablesAchievement of Budgeted Plan- Works out action plans/tactics to match requirementCompetition mapping- Identifies parameters to track competition- Builds resources and databases of information on an ongoing basis by networking- Creates an index and updates itInventory Management- Does process mapping for movement of stocks from receiving bay to floor- Initiates stock-takes as per the agreed and laid down procedure- Ensures effective displays with the objective of achieving greater number of stock turns- Plans for perpetual inventoryCustomer care/customer service- Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences- Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievancesCustomer feedback- Sets up mechanism for recording of verbal complaints / suggestions- Ensures collation of data on customer complaints / suggestions and circulates it to relevant people- Ensures in service recovery within agreed time-line (72 hours)- Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)Manpower availability- Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordinglyFloor presentation- Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability- Communicates the above to supervisorsArrangement of stock in space allocated as per plan- Creates display plan of merchandise for his sections on the basis of underlying principles- Communicates the display plan and the underlying principles to the supervisors for the purpose of executionAnalysis and reporting- Analyzes available data, identifies causes and suggests solutions- Identifies all reports that need to be generated with frequency, schedules and identifies sources of information- Ensures complianceShrinkage control- Identifies most pilfered products and common methods of pilferage
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Department Manager
2 days ago
Rajkot, Gujarat, India Iconic Fashion Retailing Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Department Manager ApparelRole Summary:Lead an apparel department to achieve sales and profitability targets while ensuring excellent customer experience, high standards of merchandising, and smooth operations.Key Responsibilities:Drive sales, margin, and revenue targets for the department.Ensure visual merchandising standards are...
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Department Manager
3 days ago
Rajkot, India Shoppers Stop Full timeJOB DESCRIPTION Role: Department Manager (Home Stop) Reporting To: Unit Head People Reporting To DM: Customer Care Associates Qualification: Graduate/MBA/PGDBM Experience: Min.1 year Managerial experience Salary: Upto p.a Key Deliverables Achievement of Budgeted Plan Works out action plans/tactics to match requirement Competition mapping Identifies...
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Department Manager
4 days ago
Rajkot, India Shoppers Stop Full timeJOB DESCRIPTION Role: Department Manager (Home Stop) Reporting To: Unit Head People Reporting To DM: Customer Care Associates Qualification: Graduate/MBA/PGDBM Experience: Min.1 year Managerial experience Salary: Upto p.a Key Deliverables Achievement of Budgeted Plan Works out action plans/tactics to match requirement Competition mapping Identifies...
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Department Manager
1 day ago
Rajkot, India Shoppers Stop Full timeJOB DESCRIPTION Role: Department Manager (Home Stop) Reporting To: Unit Head People Reporting To DM: Customer Care Associates Qualification: Graduate/MBA/PGDBM Experience: Min.1 year Managerial experience Salary: Upto p.a Key Deliverables Achievement of Budgeted Plan Works out action plans/tactics to match requirement Competition mapping Identifies...
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Department Manager
5 days ago
Rajkot, India Shoppers Stop Full timeJOB DESCRIPTIONRole: Department Manager (Home Stop)Reporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to track...
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Department Manager
3 days ago
Rajkot, India Shoppers Stop Full timeJOB DESCRIPTIONRole: Department Manager (Home Stop)Reporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 450000 p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to...
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Department Manager
4 days ago
Rajkot, India Shoppers Stop Full timeJOB DESCRIPTIONRole: Department Manager (Home Stop)Reporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 450000 p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to...
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Department Manager
5 days ago
rajkot, India Shoppers Stop Full timeJOB DESCRIPTIONRole: Department Manager (Home Stop)Reporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 450000 p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to...
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Department Manager
4 days ago
Rajkot, India Shoppers Stop Full timeJOB DESCRIPTION Role: Department Manager (Home Stop)Reporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to...
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Department Manager
4 days ago
Rajkot, India Shoppers Stop Full timeJOB DESCRIPTIONRole: Department Manager (Home Stop)Reporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 450000 p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to...
