Microsoft 365 teams specialist – voice

3 weeks ago


Kanpur, India People Prime Worldwide Full time

Client: LTIMINDTREE Job Type: Contract Job role: Microsoft 365 Teams Specialist – Voice & CollaborationExperience: 10+ Years Work Location: Pan IndiaPayroll on : People Prime World Wide Notice : 0 to 15 daysDetailed JD :Technical SkillsProven hands-on experience in administering Microsoft Teams, including voice functionalities.Experience with PSTN and call center integrations with Microsoft Teams.Proficiency in Power Shell for automation and troubleshooting.Solid understanding of the M365 service landscape and its interfaces.Familiarity with ITIL processes and service management tool usage.Proficient in using tools like Power BI and Qo E (Quality of Experience) reports to monitor system performance, generate actionable insights, and enhance operational efficiency.Solid understanding of networking protocols including Vo IP, PSTN, and SIP.Experienced in configuring Emergency Calling features such as:Emergency Calling PoliciesNormalization RulesLocation-Based Routing (LBR)E-911 setupEnsuring compliance and governance in enterprise telephony systems.Skilled in configuration and troubleshooting of:Microsoft Teams Phone SystemTeams Room SystemsAudio/Video peripherals and related hardware - (Good to Have)Soft SkillsAnalytical thinking and a structured working style.Very strong communication skills and a proactive collaborative mindset.Experience with governance and compliance requirements.CertificationsMicrosoft 365 Certified: Teams Administrator Associate (MS-700)Microsoft Certified: Teams Voice Engineer Expert (MS-720)Additional certifications such as MS-900, MS-101 are a plus.



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