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APS Engineer

4 weeks ago

Pune, India NICE Full time
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.So, what’s the role all about?The Application Performance Engineer (APS) engineer which is part of NICE Managed services, will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients. The Engineer will be responsible for Early identification, troubleshooting and resolution of all incidents. The Engineer will be also responsible for Incident management, problem management, and change management related to NICE Solutions.How will you make an impact?The Engineer will be responsible for troubleshooting and resolution of all incidentsThe Engineer will be responsible for Incident management, problem management, and change management.Have you got what it takes?Require 2-4 years’ experience in Technical Support in Telephony and VOIPShould have knowledge in CTI or Voice recording productsGood understanding of VOICE protocols like SIP, H.323Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.Should have worked in PBX/ACDGood knowledge of Windows operating systemShould have experience in installing, configuring, and supporting telephony, network, or server infrastructure.Should have good troubleshooting and problem solving skillsShould be willing to work in 24/7 Rotational shifts and weekends as wellYou will have an advantage if you also haveNice experience – advantageNICE Engage Certification preferred.CCNA and MCSE certifications preferred.AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.What’s in it for you?Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICErEnjoy NICE-FLEXAt NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID:

4117Reporting into:

Tech ManagerRole Type:

Individual Contributor

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