Junior Operations Associate in Delhi

2 days ago

Delhi, India MiM-Essay Full time

Key Responsibilities

  • Conduct product walkthroughs and manage account setup to ensure smooth onboarding.
  • Act as the main point of contact for client issues; troubleshoot, resolve, and escalate as needed.
  • Coordinate with internal teams to support feature launches, gather feedback, and assist with pilot initiatives.
  • Maintain accurate CRM data, generate reports, and manage subscriptions and renewals.
  • Drive client retention through regular check-ins, business reviews, and identifying upsell opportunities.

About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

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