International Customer Support Associate
4 weeks ago
Hiring for International Bpo
package: Freshers: (18k in hand salary) Exp: (upto 6lpa)
2 way cab upto 25kms radius
5 days working
2 rotational week offs
rotational shifts
- Serve as the main point of contact for international customers, addressing their questions, concerns, and inquiries via phone, email, or chat
- Provide exceptional customer service by understanding and resolving customer issues in a timely and professional manner
- Assist customers in troubleshooting technical problems, providing step-by-step guidance and solutions
- Process customer orders, returns, and refunds accurately and efficiently
- Build rapport with customers, actively listening to their needs and offering suitable products or services
- Maintain detailed and accurate customer records in the CRM system
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with team members to identify and implement process improvements for enhanced customer satisfaction
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