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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Manager- IT Support Engineer
We are looking for the role of IT Support Engineer (L2/L3 level), to assist clients(internal) with all IT related technical/Functional support and config related issues.
Responsibilities:
• As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
• To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills.
• Knowledge of Finance will be preferred.
• Ultimately, a top-class IT support engineer should resolve all IT issues quickly and effectively while maintaining a good relationship with the client.
• Should be able to coordinate activities related to IT project/tasks deliveries across assigned projects and tasks with internal to the organization and with vendor as well.
• Strong business acumen and ability to articulate business requirements and processes into software specifications.
Qualifications we seek in you
Minimum Qualifications/skills
• Experience of corporate processes and understanding of various automation tools/products in the industry.
• Ability of articulate and research independently.
• Ability to understand applications and projects with a self - driven approach.
• Ability to think critically.
Preferred Qualifications/ Skills
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
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