Sales Quality Executive

3 days ago

Navi Mumbai, India Holistic Full time

Job Title: Sales Quality Executive - CRMLocation: Vashi, Navi MumbaiCompany Overview:At Holistic Group, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using innovative technologies and materials, from building it to managing the property, we curate every step.Role & responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Preferred Candidate Profile:Expertise in using and managing CRM softwareStrong knowledge of sales processes, telecalling standards, and customer engagement practicesProficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word)Excellent analytical and reporting skills to track performance trends and prepare quality dashboards.Ability to evaluate calls, identify gaps, and provide actionable feedback and trainingStrong communication and interpersonal skills to collaborate with sales teams and management

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