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[Urgent Search] Japanese Speaking M365 Technical Ambassador
2 weeks ago
One of Upwork's largest clients, an American multinational technology company, is in search of a Japanese speaking M365 IT customer support agent - Grace Period Support with strong communication skills and basic knowledge on M365 technologies to work remotely.
Responsibilities:
- The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.
Requirements:
- Fluency in Japanese and English- Superior communication skills including active listening- General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)- Experience with O365 web applications and feature sets- Excellent problem-solving skills- Strong interpersonal skills- Persuasion skills are a plus- A positive attitude and the ability to build relationships with clients- Ability to speak a second language may be advantageous
To be considered for this this project, candidates MUST have the following device requirements:
- Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. Preferred:- Dedicated laptop or PC for this project with no additional work or personal software installed- OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project- OR have an additional USER profile dedicated only for this project, with no other software running- Windows 10 Pro (latest updates installed)- Minimum of 8 GB Ram (16 is recommended)- Core i3 processor (i5 is recommended)- Minimum of 256GB Hard disk (256 SSD is recommended)- Ethernet connection required- For security requirements, freelancers will not connect to the provided systems and tools using WiFi- A minimum of 25 Mbps download speed & 10 Mbps upload speed- No 3rd-party antivirus software installed- Media devices that are Teams compliant- Microphone/headset with background noise cancelling (not a phone headset)- Webcam, preferably compatible with Windows Hello Technology
Additional Information
- Work with a fortune 500 company- Competitive pay based on number of tickets solved- Join a global community of IT specialists
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