Servicenow Automation Architect

1 month ago

Delhi, India HCLTech Full time
Servicenow / SNOW Automation ArchitectJob location: Noida/Chennai/Bangalore

Job description:SNOW CapabilitiesDesign, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications, Flow Designer, Script Includes etcDevelop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologiesDevelop existing and custom applications within ServiceNow including integrations with other applicationsHands-on experience in Service Catalog/Service Portal modulesCreate and use update sets to move customizations between ServiceNow instancesDesign for and maintain a highly available and recoverable environmentProvide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysisDocument, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLCResponsible for reviewing requirements to ensure that they are provided in enough detail to be accurately estimatedWork with process managers to fully understand business functionality, pain points, and areas of improvementsCommit to the continuous improvement and learning of development and ServiceNow best practices, tools and technologyProactively keep ServiceNow skills currentMentor and share technical knowledge with service management team

EEUC Automation BOT Solution lead, EUC Automation for Solution design with respect to solutions, Runbooks, and AI/ML Algorithm Responsibilities Identification, Design, and Deliver - Automation solution, RB, & AIOPS use cases Internal coordination for Automation tool and Infrastructure provisioningManage group of Developers and ensure team KPI s and self KPI s are drivenProduce Timeline/Sprint view for team development planning.Ensure regular quality checks and assessment of designs and adherence to development standardsManage a healthy Automation repository at all time, and build process to sustain growth.Enable a strong learning and development culture within the team to ensure constant Upskilling Required Skills & CompetenciesUnderstanding of DWP (EUC) OperationsAutomation tools like ServiceNow orchestrator, ITPAM orchestrator, MSSCORCH etc.,ML/Analytics tools like BI, ServiceNow ITOM etc., Runbook techniques like Shell scripting, Power shell, Python, etc. Agile fundamentals, Azure Devops to manage end to end development life cycleStrong communication and presentation skills - Interact with BU heads, Solution Architects & leadership with ability to communicate both business and technology requirements.Ability to collaborate with multiple stake holders to get things done mainly with line of influenceProven experience in documentation (Excel, Word, power point, Project) and Client presentations

ScriptingGood Windows PowerShell scripting experienceHands-on with PowerShell Workflows developmentExperience in developing PowerShell DSC resourcesGood hands-On experience and strong in Windows PowerShell, Unix Shell Scripting or Python/Perl Programming knowledge.Knowledge on Java, Apache Groovy is a plus.Sql Server Database writing DML and DDLs is a plus. Knowledge in process tools like ServiceNow, Network knowledge

Minimum Qualifications:

3-5 years of experience of ServiceNow development3-5 years of experience in IT service management process designServiceNow System Admin & ServiceNow Developer CertificationOverarching understanding of ServiceNow Enterprise product suiteFundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPSAbility to apply business concepts into a technical solutionWeb portal development skills, such as HTML, CSS, Angular JS, bootstrapExperience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB, Service Portal and Third Party IntegrationsAbility to create reports using the standard reporting engine, plus metrics and SLAsFollow ServiceNow best practices (including scripting, security, implementation)Display aptitude in learning new modules based on training materialsExperience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)Clear written and verbal communication skillsITIL foundation and IT4IT certification

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