Global Incident and Request Manager
1 week ago
Responsibilities Own global Incident, Problem, and Request Fulfilment processes to ensure consistent service delivery and business continuity. Oversee Major Incident Management to reduce downtime and minimize business disruption to critical operations. Leverage AI and automation to streamline workflows, accelerate resolutions, and enhance the end-user experience. Foster governance and collaboration across stakeholders and vendors to drive innovation and continuous improvement. Oversee Root Cause Analysis for high-priority incidents and drive implementation of preventive measures to reduce recurrences. Standardize and optimize processes to improve efficiency and operational resilience. Deliver measurable business outcomes through improved reliability, operational efficiency, and strategic process enhancements Profile Education : Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field. ITIL certification (v4 preferred) is mandatory · Working Experience 7-10 years of experience in Incident, Problem and Request Management or a related IT operations role. Proven experience leading Global teams and vendor management. Strong understanding of ITIL processes with a focus on automation and continual service improvement. Demonstrated experience building collaborative teams across geographies. Experience in Agile working methods and IT project delivery. o Excellent interpersonal, communication, and leadership skills. Other knowledge Strong understanding of ITIL framework and service management principles. Understanding of Change and Configuration Management, AI ops and automation Skills Proficiency in ITIL, ITSM processes and platforms. Analytical and data-driven decision-making skills. Strong people, project and stakeholder management capabilities Leadership & People skills Excellent communication and interpersonal skills. Ability to lead diverse, cross-functional teams in a global environment. Demonstrated ability to drive change and foster a culture of continuous improvement Other Requirements Fluent in English. Willingness to travel occasionally across regions Cultural awareness and ability to work in a multinational environment.
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Global Incident and Request Manager
6 days ago
Bengaluru, India Yara International Full timeJob Description We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. Responsibilities To own and drive global Incident and Problem Management processes. By establishing end-to-end accountability, the role drives proactive...
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Global Incident and Request Manager
4 days ago
Bengaluru, Karnataka, India Yara Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDate posted: Nov 21, 2025Location:Bengaluru, KA, INArea of Expertise: Information TechnologyJob Type: PermanentWork mode (place): On site + Home officeJob Requisition ID: 23665Global Incident and Request ManagerWe at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity,...
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Global Incident and Request Manager
2 weeks ago
Bengaluru, Karnataka, India Yara International Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the UnitAbout YaraYara grows knowledge to responsibly feed the world and protect the planet. Supporting our vision of a world without hunger and a planet...
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Incident & Request Co-ordinator
12 hours ago
Bengaluru, India NTT DATA Full time**Req ID**:232949 We are currently seeking a Incident & Request Co-Ordinator to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN). Primary Purpose The primary purpose of the Incident & Request Co-Ordinator is to provide end to end ticket management for all in-scope services. Lines of Reporting The Incident & Request Co-Ordinator reports...
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Incident & Request Co-ordinator
12 hours ago
Bengaluru, India NTT Data Services Full time**Req ID**: 232949 We are currently seeking a Incident & Request Co-Ordinator to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Primary Purpose The primary purpose of the Incident & Request Co-Ordinator is to provide end to end ticket management for all in-scope services. Lines of Reporting The Incident & Request Co-Ordinator reports...
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Incident Management Lead
2 days ago
Bengaluru, Karnataka, India Arm Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Overview:We are looking for a collaborative, strategic, and adaptable leader to join our IT Service Management team within the Value Delivery Office. As Incident Management Lead, you will own, evolve, and champio, the incident management process—driving service excellence, minimizing disruption, and ensuring seamless operations across Arm's global...
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Incident Manager
6 days ago
Bengaluru, India ABB Full timeThis job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you...
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Incident Manager
2 weeks ago
Bengaluru, India ResMed Full timeGlobal Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready...
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Incident Lifecycle Management
5 hours ago
Bengaluru, Karnataka, India Unisys Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat success looks like in this role: Role Purpose: Reduce long running backlog tickets for Incidents & Service requests Follow up to reduce long running tickets for Incidents & Service requests aging Trend analysis to provide visibility to Ticket SLA and MTTR status by resolver/ geography / Business Unit and other relevant segmentation factors. Key...
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Major Incident Manager
6 days ago
Bengaluru, India Growel Softech Private Limited Full timeJob Description We are seeking an experienced Major Incident Manager to manage and coordinate major incidents for our leading client, Bluescope Steel Limited. The role involves overseeing incident resolution, ensuring minimal business impact, and maintaining communication across global teams. Key Responsibilities: - Lead and manage major incidents, ensuring...