Principal Technical Architect

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Position Title

Principal Technical Architect I – Salesforce Platform

Function/Group

Digital and Technology

Location

Mumbai

Shift Timing

Regular

Role Reports to

Sr. Manager – Salesforce Platform

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.

The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link.

Purpose of the role

We have an exciting opportunity at a Staff+ level to provide strategic technical leadership, help establish a scalable, secure & efficient platform foundation, and deliver on key initiatives as part of our Salesforce Platform team.

It is a Principal Technical Architect I role. This role will provide technical thought leadership for the Salesforce Core CRM platform (i.e. Sales Cloud, Service Cloud, etc.). This role will drive the Salesforce Core CRM platform architecture strategy for General Mills by partnering with the newly forming central platform team and product & project teams to understand business needs, assess the current Salesforce state and design the target state Salesforce solutions that meet needs while driving clarity, enabling enterprise agility, and mitigating risk. This role will provide technical guidance & mentorship to 6-8 Salesforce Core CRM engineers, lead holistic Salesforce CRM platform (i.e. Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, etc.) modernization, optimization, and DevSecOps strategies, roadmap & opportunities, and provide hands on delivery leadership in partnership with agile product & project teams.

KEY ACCOUNTABILITIES

50% of timeCentral Salesforce Platform Team Technical Leadership

· Salesforce Core CRM product GMI architectural leadership and functional & technical strategy leader

· Lead Salesforce Core CRM product GMI architecture creation & oversight

· Partnership with Salesforce vendor to understand Core CRM product strategies, roadmap, architecture, and best practices

· Lead holistic CRM org assessment for platform maturity & opportunity identification

· Lead identification & value/cost of opportunities to modernize, simplify, improve performance, and create scalability & reliability, across the holistic Salesforce CRM platform

· Lead relationship with Cyber Security team to ensure holistic CRM security principles, architectures and standards are aligned with enterprise security standards

· Lead for documentation & refresh of design & development standard best practices, principles, and standards for Salesforce Core CRM products

· Lead Salesforce Core CRM pilot opportunities

· Digest & determine opportunities for new Salesforce Core CRM feature releases and collaborate with other teams to utilize new features of Core CRM platform

· Participate in delivery of & documentation of central Salesforce Core CRM modernization, optimization, & simplification initiatives

· Partner to establish & run CRM health, utilization & security monitoring capabilities

· Partner to establish holistic Salesforce CRM platform scorecard (operational metrics & tracking)

· Partner on quarterly compliance opportunities, monitoring & true up

· Provide thought leadership to define or stabilized various process and best practices

· Assist Salesforce CRM Sr. Managers in project planning & risk management

· Network with senior internal and external personnel across holistic Salesforce CRM platform

· Lead external technical benchmarking for Salesforce Core CRM platform

· Continue to build on communication/soft skills

· Learning and enhancing new skills

30% of time Project & Product Team Partnership & Technical Leadership

· Maintain visibility into all Salesforce Core CRM projects

· Provide technical leadership and guidance to project & product teams

· Understand & challenge new opportunities/business use cases, strategies, and ROI for where Salesforce Core CRM might be used, and to steward holistic CRM org principles in these opportunities

· Partner with Enterprise Domain & Solution architects on Salesforce Core CRM solution alignment to meet use case needs

· Lead Salesforce Core CRM technology evaluation, selection, and recommendations

· Own Salesforce Core CRM in-platform solutioning, architecture, integration, and design to ensure solutions meet business requirements

· Accountable for defining interfaces and patterns for integration with Salesforce Core CRM platform

· Create & maintain end to end Salesforce ecosystem architecture for assigned segment/function

· Create & maintain of Salesforce Core CRM technical blueprint artifacts inclusive of: data flow, future state, current state, system diagram, etc.

· Own providing Salesforce Core CRM technical leadership & best practices to broader ecosystem design sessions where Salesforce platform is involved and/or impacted

· Leadership role in alternative solution migration as Salesforce Core product discontinuances occur

· Ensure Salesforce Core CRM solution compliance with non-functional requirements & standards (Security, Platform, Integration, Data, Operations, etc.)

· Participate in project & product team agile ceremonies where appropriate

· Provide effective project/task estimation

· Share feedback, ideas & opportunities with project & product team managers for continued improvement

· Collaborate with relevant technical leaders or stakeholders on various capability & capacity planning to support future business requirements

20% of timeMentorship & Technical Guidance

· Technical SME & thought leader on Salesforce Core CRM architecture, configuration, customization, and integrations

· Provide technical oversight on approaches, guidance & mentoring for Salesforce Core CRM engineers (internal & external partners)

· Technical escalation point for Salesforce Core CRM engineers

· Partner on creation of onboarding plans & onboarding support for new CRM technical resources & external partners

· Partner to identify & coordinate CRM central platform team and broader internal CRM training opportunities

· Engage, influence, and evangelize standard Salesforce Core CRM technical practices with development, operational and product groups

· Lead in different initiatives (Knowledge sharing, Reading Groups, Salesforce CRM Community, etc.)

MINIMUM QUALIFICATIONS

· 15+ years of experience on complex IT projects. 7+ years leading complex Salesforce

· Core Cloud IT projects through solutioning, design and architecture

· Profound expertise in designing, developing, and managing solutions within Salesforce Core Clouds (Sales Cloud, Service Cloud, Consumer Goods Cloud, Platform, Experience Cloud), and Core Cloud addons (CRM Analytics, CPQ). This expertise should also extend to managing integrations with Salesforce Marketing products, App exchange products, and other platforms.

· Prior successful hands-on experience executing configuration, code (Apex, Lightning Web Components, Aura Components Flow, Visualforce, etc.), and integrations within Salesforce Core CRM products

· Prior successful hands-on experience executing configuration & code with Experience Cloud (CSS, HTML, Java Script, XML)

· Strong technical vision & approach to drive scalability & efficiency with global & open mindset

· Experience with DevOps, CI/CD and Cyber Security

· Proven ability to work with cross functional and global teams

· Strong relationship management and leadership skills, with experience in guiding/mentoring others

· Proven ability to quickly learn

· Ability to research, plan, organize, lead, and implement new processes and strategies

· Delegates decision making rights to the most appropriate individuals and work teams

· Creates an environment that encourages people to take appropriate risks in development and implementation of original and diverse ideas.

· Excellent communication & influencing skills – ability to communicate with the team and various stakeholders (oral & written)

· Comfort with informing, influencing, and presenting to senior leadership

· Experience with agile techniques and methods

· Proficiency in architecture diagramming tools (LucidChart, Visio, etc.)

Skill proficiency expectations

· Expert level

· Strong relationship management & communication skills

· Effective abilities to solution, design & architect

· Salesforce Core CRM product knowledge (configuration, code, integration, architecture)

· Working in global teams

· Intermediate Level

· Knowledge of Google Cloud Platform

· Experience with DevOps, CI/CD, & Cyber Security

· MuleSoft integration technologies

· Resource management/technical resource guidance

· Agile techniques, methods & experience

· Basic Level

· Past external vendor relationship management experience

PREFERRED QUALIFICATIONS

· Salesforce certifications (Admin, Architect, Developer, Consultant)

· Good problem-solving skills, bias for action, decisive, strong time management skills

· Past external vendor relationship experience

· Experience with MuleSoft integration technologies

· Technologies – Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau

· Experience with modern Software Engineering principles

· Understanding of CPG industry

· Experience with indirect selling through a 3rd party distributor (B2B)

· Experience with retail data like Nielsen or other Point of Sale data from retailers

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.