Customer Care Executive(Female)

4 weeks ago

Partāpur Railroad Station, India PRAKASH SPORTS INDUSTRIES Full time

Job Description:

We are looking for a dedicated and customer-focused Customer Care Executive to join our team in Partapur, Meerut. The candidate will be responsible for handling customer queries, resolving complaints, and ensuring customer satisfaction across phone calls, emails, or in-person interactions.

Key Responsibilities:

  • Handle incoming customer calls and respond to queries in a timely and professional manner.
  • Resolve product or service issues by clarifying the customer's complaint and determining the best solution.
  • Maintain customer records by updating account information.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Coordinate with internal departments for faster resolution of customer issues.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Maintain daily call reports and feedback logs.

Requirements:

  • Minimum 12th pass or Graduate.
  • Good communication skills in Hindi (English is a plus).
  • Basic computer knowledge (MS Excel, Email handling, etc.).
  • Prior experience in customer service is a plus.
  • Should be polite, patient, and problem-solving oriented.
  • Local candidates from Meerut/Partapur preferred.

Working Hours:

10:00AM – 6:30 PM (Monday to Saturday)

Perks & Benefits:

  • Fixed Salary (10K–15K per month)
  • Incentives based on performance
  • Friendly work environment
  • Opportunity for growth and promotion

Job Types: Full-time, Permanent

Pay: ₹15, ₹17,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time

Work Location: In person

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