Quality Auditor, Prime Video Trust

1 month ago

bangalore, India ADCI - Karnataka Full time
Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale?
We are seeking an innovative Sr quality auditor to support the Prime Video (PV) Trust & Safety (T&S) quality assurance team. This to protect customers from non-compliant and ensure high quality moderation review of content across Prime Video. This includes: review of video assets, identifying non-compliant content against the content compliance policy, working closely with video editorial teams, root cause identification for content escalations and conducting regular audits of our video catalog. You will also need to work across Amazon Video global teams including business, content acquisition, program and policy team, to prioritize and launch the workflows which support compliance reviews.
Key job responsibilities
• Conduct high quality audits of local content policy related workflows specializing in Japanese marketplace.
• Make high judgement decisions on compliance actions.
• Document incidents and generate quality reports on audit activities.
• Collaborate with cross-functional teams to ensure a cohesive customer experience.
• Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
• Contribute to maintaining standard operating procedures by coordinating with Policy, Operations and Program teams.
• Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
• Participate in ad-hoc projects/assignments as necessary.
• Develop subject matter expertise in industry best practice.
• Preemptively identify violation of compliance policy, brand risks, government and regulatory policy and potential legal violations.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND

BASIC QUALIFICATIONS

• Bachelor's degree
• 4+ years of experience working in relevant industries such as Trust and Safety operations, program, law, risk management, investigations, project or program management.
• 3+ years of experience in audit mechanism
• Excellent fluency in Japanese. (Bachelor’s degree or JLPT N2 certification)
• Proven ability to exercise judgment when policies are not well defined
• High level of integrity and discretion to handle confidential information
• Demonstrated ability to function effectively in a dynamic, fast-paced environment
• Demonstrated ability in handling strategic and confidential projects, data-analysis and report writing
• Demonstrated in-depth experience with MS Office

PREFERRED QUALIFICATIONS

• Experience in researching, or analyzing current trends, news, and historical events. Excellent general knowledge and know-how of global political, religious and socio-cultural topics.
• Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders
• Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment
• Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
• A love of watching movies and shows

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