Sr. Ops Manager GGN

3 days ago


Delhi, India Foundever Full time
Sr. Ops Manager GGN

Req ID#: 385119

IN, 122003Job Description:

Senior Manager - Operations (Candidates should be from Gurgaon, New Delhi)Total Experience – 15+yrsRelevant Experience – 1 year as Sr.OM or 5+ years as an ManagerShifts - US /UK (Monday-Friday)Qualification - Any GraduateTransport - Home Pick-up/Drop• Shall hunt for a manger or a senior manager level into BFSI Domain for International contact center, US• Who is and shall be Managing c• responsible to handle at least 200+ FTEs• Non voice experience into the same shall be strictly not to be considered and not suitable – voice is a mandate• Flexible to have a resource at Manager (5 to 7 years of relevant experience) or Senior Manager level (8 to 9 years of experience)• Shall operate in US/UK shift timings, and would be required to stretch as and when required• Job location shall be Gurgaon, the resource has to operate from the office, physically• Candidates shall be checked on multiple records like criminal check, drug test etc, hence to be ensured and screened in the initial HR discussion itselfJob Descriptioncollege degree in Business Management/Administration or equivalent combination of education and directly related experience4 or more years of directly related experience, including 2 or more years of supervisory experience.Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.International Voice Experience Is Mandate & inbound exp requiredShall operate in US shift timings, and would be required to stretch as and when requiredmanager level into BFSI Domain for International contact center, US/UKAppropriate communication and escalation of client issues to multiple levels of site and Operations managementClient strategies to meet client/corporate goals and objectives

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CRM, Relationship Manager, Manager, Business Manager, Technology, Operations, Customer Service, Management

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