Help desk analyst
6 days ago
Job Title: Help Desk Analyst Department: Managed Services Position Type: Full TimeLocation: India Remote Company Overview: ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U. S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO. At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities. Specifically, the Help Desk Analyst will : Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Supervise monitoring toolsDiagnose and resolve incidents, requests or inquiries.Escalate unresolved incidents to higher support levels following escalation protocols.Log all incidents, service requests, and actions in the ITSM system (e.g., Service Now, Jira Service Management, Remedy…).Track and follow up on open tickets until resolution and closureMaintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions.Ensure SLA compliance and high-quality service delivery.Participate in continuous improvement initiatives and IT service optimization projects Qualifications: Excellent communication and customer service skillsStrong problem-solving and analytical thinking.Ability to work under pressure and manage multiple tasks.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Willingness to learn and grow in IT infrastructure and service management.Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.Ticketing tool - Jira Service desk knowledge will be a plusExpertise 2-3 yearsALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
-
Front desk executive
1 week ago
Nellore, India Shipsy Full timeJob Title: Front Desk Executive (HR Assistance) Location : Gurgaon, India Department : Administration & HR Experienc e: 2–4 years Employment Type : Full-Time About the Role : We are looking for a proactive, people-friendly, and hands-on Front Desk & Admin Executive (HR Engagement Support) to be the face of our Gurgaon HQ. You’ll manage the front desk and...
-
Business analyst
3 weeks ago
Nellore, India Turing Full timeAbout Turing: Turing is one of the world’s fastest-growing AI companies, accelerating the advancement and deployment of powerful AI systems. Turing helps customers in two ways: Working with the world’s leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier...
-
Salesforce Business Analyst
6 days ago
Nellore, India revsolut GmbH Full timeWe are a small but ambitious startup on a mission to solve real-world CRM problems for businesses of all sizes. Working closely with clients across different industries, we implement, optimize, and scale Salesforce and HubSpot solutions that truly support growth. We’re now looking for a Salesforce Business Analyst who can help us shape solutions, define...
-
Salesforce Business Analyst
4 days ago
Nellore, India Whatjobs IN C2 Full timeWe are a small but ambitious startup on a mission to solve real-world CRM problems for businesses of all sizes. Working closely with clients across different industries, we implement, optimize, and scale Salesforce and HubSpot solutions that truly support growth. We’re now looking for a Salesforce Business Analyst who can help us shape solutions, define...
-
Research Analyst
1 week ago
Nellore, India Turing Full timeAbout the Role: Join us as an Research Analyst and help shape the future of large language models (like GPT). You’ll work on fascinating analytical questions, research real-world scenarios, and create structured content that improves how AI understands and responds. No AI experience is required—just strong English skills, sharp reasoning, and curiosity....
-
Front Desk Receptionist Nellore
1 week ago
Nellore, India Hearing Solutions Pvt Ltd Full time**Guest Relationship Executive (GRE)** **I, J.D/Role** - Perform and maintain daily opening and closing procedures. - To welcome & Assist Customer on their arrival in centre. - Take down customer’s details and information. (Forms and official Templates to be filled). - Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service,...
-
Nellore, India Nomura Full timeNomura Overview:Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global...
-
Nellore, India Nomura Full timeNomura Overview:Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global...
-
Nellore, India Magma Digital Ventures Full timeChief of Staff / Founder’s Office - Learning Design, Strategy & Consulting | EdTech StartupRemote - Full- TimeWork Hours: EST (6:00 PM- 3:00 AM IST)About the Company:A reputed US - based EdTech startup that enables live, interactive group learning at scale, blending human connection, structured practice, and coaching to turn skills into action. Our mission...
-
Retails Operations Analyst
3 days ago
Nellore, India Whatjobs IN C2 Full timeAbout Turing: Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
