Software Engineer III
4 weeks ago
Software Engineer III
Do you enjoy designing analytic tools and enterprise software solutions for global customers?
Have you experience in working on complex problems
About our Team
As a division of LexisNexis Legal, a market leader in legal products and services, our global technology team is dedicated to crafting a world-class shopping experience for our customers. This commitment includes ongoing enhancements to information accessibility and product solutions. Our squads employ agile and innovative solutions to continually deliver value to our customers and stakeholders, including sustainment for accessibility and performance.
About the role
As an OpenText CMS Support Engineer, you will be responsible for providing technical assistance and support to clients and internal teams using the OpenText Content Management System (CMS). You will diagnose, troubleshoot, and resolve technical issues, collaborate with stakeholders, and ensure the smooth operation of the CMS platform. The ideal candidate will possess strong technical skills, expertise in OpenText CMS, and excellent communication abilities.
Responsibilities:
- Diagnose and troubleshoot technical issues related to OpenText CMS installations, configurations, customizations, and integrations.
- Collaborate with clients, developers, and third-party vendors to understand and resolve complex technical problems and implement effective solutions.
- Perform root cause analysis of recurring issues, identify patterns, and implement preventive measures to enhance system reliability and stability.
- Monitor system performance, analyze logs, and implement optimizations to improve the performance and scalability of the OpenText CMS platform.
- Provide guidance and best practices to clients and internal teams on the usage, configuration, and customization of the OpenText CMS platform.
- Document technical solutions, troubleshooting steps, and knowledge base articles to facilitate knowledge sharing and self-service support.
- Stay updated with the latest OpenText CMS releases, patches, and enhancements, and assist in planning and executing upgrade/migration projects.
- Collaborate with development teams to test and validate customizations, extensions, and integrations with the OpenText CMS platform.
- Escalate unresolved technical issues to higher-level support or development teams, follow up on escalated cases, and ensure timely resolution.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field preferred. Proven experience working with OpenText CMS (formerly known as OpenText Web Experience Management or WEM) in a technical support or system administration role.
- Strong understanding of OpenText CMS architecture, components, modules, and configurations.
- Proficiency in web technologies such as HTML, CSS, JavaScript, JSON, and XML.
- Experience with server administration and web hosting environments (Windows Server, Apache, Tomcat).
- Experience with PHP, Java, Python, and or Objective-C programming languages are preferred.
- Excellent troubleshooting and problem-solving skills with the ability to analyze and resolve complex technical issues.
- Strong communication and interpersonal skills with the ability to interact professionally with clients, team members, and stakeholders.
- Ability to work independently with minimal supervision, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
- Familiarity with ITIL (Information Technology Infrastructure Library) or other IT service management frameworks is a plus.
- Certification in OpenText CMS administration is a plus.
About Us
RELX is a global provider of information-based analytics and decision tools for professional and business customers. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.
We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world.
About LexisNexis
We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world.
Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.
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