D365CRM – techno functional

3 weeks ago


Bengaluru, India Global Pharma Tek Full time
Job Title: Dynamics CRM Techno-Functional Consultant PositionOverview: As a Dynamics CRM Techno-Functional Consultant, you will be responsible for providing technical and functional expertise in the implementation, customization, and support of Microsoft Dynamics Customer Engagement solutions. You will work closely with users to understand their business requirements, design scalable solutions, and ensure successful project delivery. KeyResponsibilities:

Collaborate with users to gather and analyze business requirements, identify opportunities for process improvement, and translate requirements into technical solutions.Design, configure, customize, and implement Dynamics CE solutions to meet client needs, including but not limited to entity customization, workflow automation, and integration with other systems.Develop and maintain technical documentation, including functional specifications, solution design documents, and test plans.Provide technical leadership and guidance to project teams, including developers, analysts, and stakeholders, throughout the project lifecycle.Conduct user training sessions and provide ongoing support to ensure successful adoption of Dynamics CE solutions.Stay current with industry trends, best practices, and new features of Dynamics CE, and make recommendations for system enhancements and optimizations.Qualifications:

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.Minimum of years of hands-on experience with Microsoft Dynamics Customer Engagement (CRM), including configuration, customization, and implementation.Strong understanding of Dynamics CE modules, including Sales, Marketing, Customer Service, and Field Service.Proficiency in customization and development using Power Platform tools, including Power Apps, Power Automate, and Power BI. Experience with web technologies such as JavaScript, HTML, CSS, and RESTful APIs.Excellent communication, interpersonal, and problem-solving skills.Ability to work independently and as part of a team in a fast-paced environment. • Microsoft certifications in Dynamics CE are preferred

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