CCM Development Manager

Description
This position is for a CCM Development Manager responsible for our Indian CCM team based in Pune. The position requires an individual who can work in a fast paced, time sensitive operational delivery environment. The candidate must be flexible being able to work both independently and as an individual reporting to and obtaining direction from the CCM Development Director.
The individual is responsible for Pune team working in the Quadient environments, taking direction from the CCM Development Director as well as supporting tasks to enable migration from legacy estates. Responsibility will include the BAU service delivery as well as implementation and development of Ad-hoc requests and Project Implementations for new clients. Working closely with the Scheduling team to ensure timelines and priorities are achieved across their team.
THE ROLE
Manage CCM Development teams based in Pune
Management duties include
Scheduling and time management
Training and mentoring needs
Appraisals and performance management
Mentoring
CCM Development Manager will be responsible for coordination with other business stakeholders and end clients; including
Provision of estimates and quotations
Delivery of service to Time and budget
Incident management
Reporting and SLA
Effective prioritisation of team and management
Produce training plans for delivery teams
Assist in the migration and upgrade of client applications in-line with the technology roadmap
Provide regular status updates and KPIs on delivery
Provide concise reports on team performance
Undertake to comply with the Information Security Management Systems (ISMS) and its associated policies
Ensure that all necessary documentation is produced for deliverables. E.g. System design documents, Support manuals, training guides etc
To perform any other duties which may be required from time to time in support of CCM Development Director
High degree of self discipline, organisation and prioritisation
Flexible working to meet project needs as and when it demands
Communicate to key stakeholders in a clear, concise and timely manner
THE CANDIDATE
General requirements:
Ability to communicate effectively with internal and external clients at all levels
Ability to achieve a high level of accuracy in all work
Ability to analyse project requirements and identify areas of concern and improvement
Ability to delegate and escalate accordingly
Ability to identify improvements in systems or processes to shorten delivery timescales or increase the value of product delivered
Whilst not essential to live in Pune, knowledge and understanding of the area and ability to travel as per business needs is essential.
Experience in one or more of the following would be a distinct advantage:
Briefing tools; Jira systems, CRM systems and/ or briefing documents
Production/ email sites
Technical Qualities
10+ years in a senior position
5+ years working in the CCM sector.
Knowledge of the CCM providers, tool sets and delivery
Knowledge of infrastructure, networking and security requirements.
Excellent interpersonal skills
Excellent written and Oral presentation
Apply a high level of accuracy and quality assurance to all work
Responsibilities
Collaborate with senior management, employees, contractors and local teams to ensure goals align
Assist in a variety of areas such as conducting due diligence, budgeting and creating timelines
Build relationships to generate new avenues for income
Review contracts and legal
Qualifications
Bachelor's degree in economics, finance or relevant field
3 years of management experience
Proficient in Microsoft Office
Strong organizational and communication skills

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