Support Engineer
1 month ago
This is Advanced Support engineering position that will involve working on Ribbon Session Border Controller (Client) product, as well as Ribbon PSX, Analytics and RAMP products. Provide technical and functional expertise, know-how and guidance throughout various life cycle stages (design, deployment, migration, implementation, upgrade, patching, go- live). Preferred Qualifications:-
10 Years of Overall Experience, and 7 Years of Experience in the telecom domain, preferably in the VoIP domain.-
Proven professional/ technical experience, i.E., demonstrating an understanding of Applications at a functional and technical level (preferably Ribbon or Oracle/ACME)-
Candidate should have hands-on experience on configuring and troubleshooting Session Border Controller (Client) from Vendors like Ribbon, Oracle, Avaya, Cisco, Dialogic etc. Skills Requirement:-
Must be familiar with VOIP networks.-
Strong knowledge of SIP protocol.-
Must be familiar with LAN/WAN data networking architectures and routing protocols-
Exposure to one or more of these protocols (ISUP, RTP/RTCP, Radius, and Diameter) would be an added advantage.-
Must understand concepts of Security protocols including TLS, SRTP or IPSEC.-
Proven record of accomplishment in troubleshooting customer issues.-
Hands-on experience in Linux based Operating Systems.-
Knowledge of SIP and Wireshark tool.-
Excellent communication skills.-
Flexibility and ability to learn new tools and technology rapidly. Candidate should have strong communication and inter-personal skills and should be a team player
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Desktop Support Engineer
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