Customer Support Supervisor

3 weeks ago


bangalore, India Waytogo Consultants Full time

The Customer Service Supervisor provides direction to the Customer Service Division by assigning, directing, and reviewing the work of staff . Supervisory duties include training, writing, conducting performance appraisals, and assisting in department budget preparation


  • Manages and trains customer service managers.
  • Hires and onboards new customer service managers.
  • Creates customer service processes and procedures.
  • Evaluates phone, email, and chat conversations.
  • Investigates customer service issues as needed.
  • Conducts customer surveys and focus groups.
  • Completes customer service analytics reports.
  • Makes data-driven recommendations.
  • Uses popular customer service software.
  • Monitors daily customer service team output.


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