Design Lead

4 weeks ago

Mumbai, India Godrej Capital Full time
Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments and launch new products. The company is focused on building a long-term, sustainable retail financial services business in India, anchored by Godrej Group’s 125+year legacy of trust and excellence. Godrej Capital has a special focus on learning and capability development across its employee base and is committed to diversity, equity, and inclusion as a guiding principle.
The organization has been consistently recognized as a Great Place to Work™ receiving certifications in 2022 and 2023. As it stands, Godrej Capital holds a spot among India's Top 50 Best Workplaces in BFSI 2023 and is also recognized as one of India’s Great Mid-Size Workplaces 2023. Beyond that, it has also had the honor of being named the Best Organization for Women by The Economic Times in both 2022 and 2023, and the Best Workplaces for Women by Great Place to Work in 2022 and in 2023.
Function
CX
Job Purpose
We are looking for a Manager – Design Lead (UI/UX) to build and guide our in-house product design capability within the Digital CX function. This role will own customer-facing UI/UX across digital platforms, including customer portal, website, acquisition journeys, chatbot, and service tools. The ideal candidate will have strong experience in product design, UX strategy, and interface design, with the ability to mentor a growing team.
Key responsibilities
Own UI/UX strategy and delivery for customer-facing digital assets.
Translate business and CX insights into intuitive, customer-first product designs.
Mentor and manage the design team members.
Build and enforce design systems and reusable component libraries for digital products.
Partner with product managers, tech, and marketing to deliver end-to-end customer journeys.
Collaborate with the Brand design team to ensure visual consistency and brand alignment.
Lead usability testing and iteration to improve adoption and reduce drop-offs.
Qualification & experience
5+ years’ experience in UI/UX design and product design, with at least 2 years in a leadership role.
Strong portfolio showing digital product UI/UX work (web, app, portal).
Hands-on with Figma, Sketch, Adobe XD, prototyping tools.
Deep understanding of user-centred design, design thinking, usability principles.
Ability to mentor, coach, and guide design talent.
Experience in BFSI / fintech products is a strong plus.
Why join us
At Godrej Capital, we are reimagining customer experience in financial services. As Manager – Design Lead (UI/UX), you will shape the way our customers interact with our digital products — from acquisition journeys to self-service platforms.
This is a unique opportunity to:
Define the product design language for a leading NBFC
Lead and mentor a growing UI/UX team within Digital CX
Work on high-impact customer journeys that directly drive growth and retention
Collaborate with AI, product, and tech teams on next-gen financial solutions
Be at the core of a design-led digital transformation
If you want to blend creativity with usability and scale your impact through digital products, this is the role for you.

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