Senior Manager(L5)

6 days ago

Chennai, India Tata Motors Full time

Position Summary with Job Responsibilities Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct. 7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking) Education / - Mechanical Engineering / Automobile EngineeringWork Experience 3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors Tata Motors Leadership Competencies Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excelDriving Execution - Translating strategy into action and executionLeading by Example - Encouraging and following ethical standardsLeading Change - Recognizing the need for change, initiating and adapting to changeMotivating Self and Others - Inspiring teams and individualsFunctional Competencies Automobile EngineeringFunctional-Strong analytical and Problem solving skills Interpersonal SkillCustomer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectationsTags

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