Client services executive

2 weeks ago

Ballari, India Health Icons Club Full time

Client Success Manager (Remote – Full Time) Company: Health Icons Club India’s #1 Holistic Healing Platform for Women with Endometriosis, PCOS, Thyroid & Infertility. Role Overview: We’re seeking a proactive, emotionally intelligent Client Success Manager who can own the client journey from onboarding to success for a cohort of ~50 clients. This is not a therapy, nutrition, or tech role — instead, you're the single-point-of-contact ensuring every client gets what they paid for, feels supported, and remains accountable across all touchpoints. You will track, coordinate, and nudge — not deliver the service. Key Responsibilities: ✅ Client Relationship Management Become the go-to person for your client group — tracking their journey, responding to their queries, and escalating issues to specialists. Ensure high retention, satisfaction, and referrals by proactively checking in and closing feedback loops. ✅ Accountability & Progress Nudging Monitor weekly deliverables: diet, yoga, emotional sessions, shadow work, follow-ups. Message clients who are missing sessions or slow in implementation using Whats App, Telegram, or calls. ✅ Coordination (NOT Execution) Book/assign sessions for dietitians, yoga coaches, emotional experts, etc. Track session attendance, missed appointments, and ensure rescheduling if needed. Maintain internal status sheets (you’ll get templates). ✅ Escalation & Resolution Spot any red flags (like no progress, confusion, dissatisfaction) and escalate to backend ops or specialists — don’t solve it yourself, just make sure it gets solved. ✅ Reporting Send weekly updates to leadership on client statuses (who's progressing, who's stuck, who may churn). Flag “at-risk” clients early for retention campaigns. Ideal Candidate: 2–5 years of experience in client servicing, account management, or coordination roles. Strong communication skills (Hindi + English), especially via voice and text. Emotionally aware — you can detect when a woman is confused, low on hope, or in need of encouragement. NOT a coach — you’re a process-driven people person, not a service deliverer. Bonus if you've worked in healthcare, coaching, wellness, or women-centric brands.

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