Client Servicing/Account Coordinator

3 weeks ago

Bengaluru, India Deluxe Full time

Global - Order Manager

Bangalore - Account Coordinator -CS, OM



About the Role: As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests. This role will report to the Order Manager, Lead / Team Lead.



Responsibilities:



  • Responsible for complex orders from entry to completion, ensuring accuracy and timeliness throughout the process. This includes data entry, tracking due dates, assessing asset workability, and working in close collaboration with stakeholders.
  • Conduct thorough validation of workflows to ensure processes are efficient, effective and compliant with company and client standards and requirements.
  • Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed.
  • Own setting up and coordinating projects in our proprietary cloud-based platforms for Fulfillment & Localization services. Setting up projects on ONE / SNL and Sfera and sending out work requests to the production teams.
  • Ensuring that files are completed on a timely manner by liaising with Production. Workability of assets and follow up with the Client on missing/erroneous assets eg: scripts, proxies.
  • Set up POA for all atypical projects involving other teams. Ensure that production teams and external freelance resources are clearly and accurately informed of all client requirements for each project and comply with the requirements.
  • Collaborate with Production teams, freelancers and territory affiliates regarding project status and requirements, obtaining and circulating all necessary information.
  • Collaborate with Billing or Pre-Billing teams as necessary to ensure accuracy in the billing of completed work. Verify all services rendered are properly documented and billed according to established structure and client agreements.
  • Responsible for data management in core internal systems (Sfera, ONE) or client systems, ensuring all relevant information is accurately recorded and maintained. Regularly audit data to identify discrepancies/errors and take corrective action as needed.
  • Order and project execution/ ownership of subtitling, mastering, dubbing, fulfillment, audio, GFX and other workstreams as necessitated by client request.
  • Project planning for change management and maintain clear communication on changed project plans to downstream teams.
  • Other duties, projects as assigned.



Qualifications:



  • 2-5 years’ experience across client services/order management.
  • Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments.
  • Proven experience in managing orders in proprietary and 3rd party systems.
  • Experience in managing project milestones based on workability, production capacity, and client due dates.
  • Ability to meticulously review orders, documentation, and data throughout end-to-end order management process.
  • High level attention to detail for ensuring quality and accuracy in orders.
  • Strong collaborative mindset with a focus on teamwork. Experience working with cross-functional teams both locally and globally.
  • Proven ability to build and maintain strong relationships with internal and external stakeholders.
  • In-depth understanding of post-production processes, including marketing campaign execution. Familiarity with industry standards and best practices.
  • Efficient in managing time and tasks effectively, with ability to prioritize competing demands while meeting deadlines.
  • Skilled in escalation management and crisis resolution.
  • Comfortable and skilled in working with data, with ability to effectively interpret, synthesize and integrate complex data into systems.
  • Exceptional verbal and written communication skills.
  • Willing to work night shifts or rotational shifts as per business requirement.
  • Ability to multi-task and take on varied tasks and strong organizational skills. Ability to work under pressure and work towards achieving team goals. High degree of commitment to work. High performance standards.
  • Pro-active attitude, actively problem solve, or actively employ problem-solving techniques simultaneously ability to remain calm and focused under pressure.



Note: This is client interaction role and not Finance & Accounts role.

Transport: free pick-up and drop facility from your residence to work and back.

Meals: Breakfast, Lunch and dinner will be served in the facility.

Candidate should be open for Night shift

  • Account Coordinator

    7 months ago

    Bengaluru, Karnataka, India Deluxe Media Full time

    Job Account Coordinator - Client Services Description- Processing all new work from the Client- - Have strong organizational skills and attention to detail- - Independently sorting through the inbox and taking on exclusive tasks or projects within the team- - Demonstrate exceptional communication skills across all levels (verbal, written)- - Own setting up...

  • Account Coordinator

    7 months ago

    Bengaluru, Karnataka, India Deluxe Media Full time

    Job Account Coordinator -Client Services Description- Processing all new work from the Client- - Have strong organizational skills and attention to detail- - Independently sorting through the inbox and taking on exclusive tasks or projects within the team- - Demonstrate exceptional communication skills across all levels (verbal, written)- - Own setting up...

  • Client Servicing/Account Coordinator

    3 weeks ago

    Bengaluru, India Deluxe Full time

    Global - Order ManagerBangalore - Account Coordinator -CS, OMAbout the Role:As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests....

  • Client servicing/account coordinator

    3 weeks ago

    Bengaluru, India Deluxe Full time

    Global - Order ManagerBangalore - Account Coordinator -CS, OMAbout the Role: As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests....

  • Client Servicing/Account Coordinator

    3 weeks ago

    Bengaluru, India Deluxe Full time

    Global - Order Manager Bangalore - Account Coordinator -CS, OMAbout the Role: As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests....

  • Client Servicing/Account Coordinator

    3 weeks ago

    Bengaluru, India Deluxe Full time

    Global - Order Manager Bangalore - Account Coordinator -CS, OMAbout the Role: As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests....

  • Client Coordinator

    6 months ago

    Bengaluru, India Vtiara hair and skin clinic Full time

    As a Client Coordinator, you will be the primary point of contact between our company and clients. Your role involves building and maintaining strong relationships with clients, addressing their inquiries and concerns promptly, and ensuring exceptional customer service. You will facilitate smooth communication and coordination among internal teams to meet...

  • ▷ (3 Days Left) Client Servicing/Account Coordinator

    2 weeks ago

    Bengaluru, India Deluxe Full time

    Global - Order ManagerBangalore - Account Coordinator -CS, OMAbout the Role: As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests....

  • Client Servicing

    6 months ago

    Bengaluru, Karnataka, India Drimlite Full time

    **Job Title: Client Servicing** **Responsibilities**: - Managing clients end to end creating and making presentations ideating and coming up with solutions, concepts and ideas as per the client's brief. - Guiding and assisting the client in selecting the right solution. Briefing and managing the operations teams coordinating event set-ups with vendors...

  • Service Coordinator

    1 day ago

    Bengaluru, Karnataka, India Conquer Technologies Full time

    **Job Description: Service Coordinator** **Key Responsibilities**: **1. Client Coordination**: **Act as the primary point of contact for enterprise clients regarding service requests and support issues.** **Ensure client requirements are understood and addressed promptly.** **2. Service Management**: **Schedule and manage service appointments, ensuring...

  • Account coordinator

    3 days ago

    Bengaluru, India Premiere Digital Services Full time

    About the CompanyPremiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributors, digital retailers, broadcasters, subscription video, and ad-supported platforms. We simplify the complexities of content distribution, supply chain, and digital storefront management and provide flexible B2 B...

  • Account Coordinator

    5 days ago

    Bengaluru, India Premiere Digital Services Full time

    About the CompanyPremiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributors, digital retailers, broadcasters, subscription video, and ad-supported platforms. We simplify the complexities of content distribution, supply chain, and digital storefront management and provide flexible B2B...

  • Account Coordinator

    6 days ago

    Bengaluru, India Premiere Digital Services Full time

    About the CompanyPremiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributors, digital retailers, broadcasters, subscription video, and ad-supported platforms. We simplify the complexities of content distribution, supply chain, and digital storefront management and provide flexible B2B...

  • Client Service Officer

    1 month ago

    Bengaluru, Karnataka, India Aives Australia Full time

    Must have convincing & sales skills. - Conducting preliminary assessment with the supervision of the Client Service Manager. - Contacting client for Skilled Migration Interview at the Cochin Office Office. - Conduct regular Skilled Migration Interviews at the Cochin Office. - Providing contract, fee sheet, and account details to clients for payments -...

  • Reputed Client | MASTER OF CEREMONY

    2 days ago

    Bengaluru, India Reputed Client Full time

    Position Overview:We are seeking a vibrant and energetic Master of Ceremony (MC) and Event Coordinator to join our resort team. This role is key in creating memorable experiences for our guests by hosting events, engaging with them through interactive activities, and facilitating team-building exercises. The ideal candidate will bring enthusiasm,...

  • Account Manager

    3 months ago

    Bengaluru, India LWYD Interactive Full time

    Role: Associate Account Manager - Client ServicingJob Summary:We are seeking a Client Servicing Executive to manage our client relationships and ensure their satisfaction with our products and services. The ideal candidate should have at least 1-2 years of experience in a client-facing role, excellent communication and interpersonal skills, and the ability...

  • Account Manager

    3 months ago

    Bengaluru, India LWYD Interactive Full time

    Role: Associate Account Manager - Client ServicingJob Summary:We are seeking a Client Servicing Executive to manage our client relationships and ensure their satisfaction with our products and services. The ideal candidate should have at least 1-2 years of experience in a client-facing role, excellent communication and interpersonal skills, and the ability...

  • Reputed Client | MASTER OF CEREMONY

    2 days ago

    Bengaluru, India Reputed Client Full time

    Position Overview:We are seeking a vibrant and energeticMaster of Ceremony (MC) and Event Coordinatorto join our resort team. This role is key in creating memorable experiences for our guests by hosting events, engaging with them through interactive activities, and facilitating team-building exercises. The ideal candidate will bring enthusiasm, creativity,...

  • Client Coordinator

    1 month ago

    Bengaluru, India Blue & Gray Management Consultants (India) Pvt Ltd Full time

    The Client for Business Development will be responsible for providing exceptional customer service to existing clients in order to drive business growth across India. They will work closely with the Business Development & Marketing team to ensure that clients are satisfied and that their needs are being met. This individual will be expected to deliver a high...

  • Client Services Coordinator

    5 months ago

    Bengaluru, India Layers Clinic Full time

    Location: Indiranagar, Bengaluru **Salary**: 20-30k About Us: Layers Skin Clinic is a holistic clinic that focuses on leveraging the advances in science and medicine to make sure that your skin and hair receive the attention and care they require. Our center is a highly advanced facility with extremely well-trained and qualified professionals who specialize...