Customer Service Specialist
1 week ago
At Absolut Pet, we are dedicated to providing exceptional pet wellness supplements.
This role requires a highly skilled individual to manage customer interactions, resolve issues efficiently, and drive customer satisfaction.
The ideal candidate will possess excellent communication skills, problem-solving abilities, and experience in handling customer inquiries.
We seek a professional who can analyze customer feedback, improve processes, and maintain strong relationships with our customers.
The successful candidate will have a background in customer service or logistics, and be fluent in English & Hindi.
This is a full-time on-site position based in Hyderabad, where the right individual will contribute to our team's success and help us achieve our mission of delivering exceptional pet care solutions.
Responsibilities:
- Manage customer calls, emails, and chats to ensure prompt and courteous resolution
- Analyze customer feedback to identify trends and areas for improvement
- Collaborate with internal teams to address customer concerns and enhance overall satisfaction
- Process and manage orders, shipments, and returns efficiently
- Stay up-to-date with industry developments and best practices in customer service and logistics
Requirements:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Experience in customer-facing roles, preferably in pet care or a related industry
- Fluency in English & Hindi
- Proficiency in Microsoft Excel and other productivity tools
- Ability to work well in a team environment
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