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(3 Days Left) Technical Writer
1 month ago
Notice period- 0-10 days
The SAP Cloud for Customer team is globally distributed in Germany, United States and India and has a growing customer base. As part of the User Assistance Development team, you will be responsible for creating user assistance content (both documentation and multimedia such as videos and infographics) for the solution offerings within this product. Our team works in a very flexible model and you are encouraged to take on more responsibility in driving content enablement for our cloud solutions.
The Role
Create high quality user assistance deliverables (both text and multimedia) for a range of solutions within SAP Cloud for Customer.
Participate in projects to improve UA deliverables, processes and content.
Work closely with development and product management to proofread and edit content for linguistic correctness, readability, usability and correct terminology.
Proactively acquire product knowledge and learn new skills emerging in the UA domain.
Gather feedback on user assistance content from internal stakeholders, and adequately respond to customer feedback via communities or tickets.
Act as an advocate for user experience within our unit and to this objective, work in close collaboration with product management, development, and UX teams.
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