Senior technical program manager

Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave TM: Revenue Enablement Platforms, Q3 2024 Job snapshot Mindtickle is looking for an experienced Senior Technical Program Manager (TPM) for our Enterprise Saa S platform. As part of the Platform Engineering team supporting our Enterprise Saa S platform, you will play a critical role in delivering a consistently world-class customer experience. You will take full end-to-end ownership of driving and orchestrating program execution, ensuring seamless alignment across product, design, engineering, and cross-functional teams to deliver high-impact outcomes. In the evolving landscape of AI, your focus will be on eliminating execution roadblocks, managing risks, enhancing efficiency, and driving delivery excellence with a strong lens on scalability, reliability, and business outcomes. We are looking for a self-driven, detail-oriented TPM having strong technical depth - someone who thrives on solving complex engineering challenges, champions quality, and brings a collaborative, hands-on leadership style to cross-functional teams, and drives modern practices in the AI enabled world that demands not just technical execution but systems thinking, trust-building, strategic alignment, and driving impactful business outcomes in an accelerated way. What’s in it for you? Drive the delivery and execution of platform engineering roadmap (multiple medium to large-scale, complex projects) by imbibing a strategic outlook from the outset and by partnering with engineering, product, design, QA, Dev Ops and other cross-functional teams. Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations. Drive AI-first program thinking by grounding decisions in metrics, facts, and structured narratives to ensure strategic alignment. Identify dependencies (cross-stream) and risks early and mitigate them before they become a crisis. Ensure smooth execution of complex programs or programs with cross-stream dependencies Coordinate efforts across data engineering, ML, infra, security, compliance, and product teams. Facilitate technical discussions around architectural trade-offs, scaling challenges, and system performance with the goal of unblocking teams. Build and institutionalize reusable frameworks and tools to enable predictable, repeatable execution in a fast-paced, dynamic environment. Periodically drive the health of the systems, Operational Readiness, and Incident Response Management. Work closely with engineering leaders to define, implement, standardize and continuously evolve the practices. Foster a culture of agility, adaptability, resilience, speed, and continuous improvement, ensuring good practices and light-touch processes that accelerate from planning, execution, to launch and successful landing. We’d love to hear from you, if you: Minimum relevant experience in TPM role: 8-10 years of experience, preferably in an enterprise Saa S/Cloud architecture. Skilled and experienced in driving large-scale platform engineering initiatives involving cross-functional teams, multiple stakeholders, and high business impact. Past experience in establishing and driving engineering productivity metrics and transformation. Ability to manage fast-changing priorities and bring clarity to ambiguity, common in AI development cycles. Beyond the strong foundational TPM skills, possesses a strong technical foundation in: System Design and Architecture Distributed systems and microservices architecture API design principles (REST, Graph QL, g RPC) Performance, Scalability and Security Knowledge of Authentication vs Authorization, and Enterprise Integrations SSO protocols (SAML, OAuth 2.0, Open ID Connect) Identity & Access Management (IAM) frameworks Multi-Factor Authentication (MFA) & Role-Based Access Control (RBAC) Just-in-time (JIT) provisioning and SCIM (System for Cross-domain Identity Management) Observability and Monitoring: Exposure to APM tools like Datadog. Key Skills Structured problem solver who breaks down complex challenges into logical, actionable components. Strong product and business mindset with a clear understanding of the ' Why' behind initiatives, ensuring engineering efforts align with real customer needs and market opportunities. Proficient in leveraging AI tools and LLM-based solutions to enhance program efficiency, automation, and team productivity. Deep expertise in Agile and Lean methodologies, with experience driving their adoption across large-scale, cross-functional programs. Skilled in configuring and automating complex workflows and dashboards in project management tools like Jira, with proficiency in JQL.