Customer Support

Key Responsibilities Support Ticket Management Oversee all Zendesk support tickets (L1, L2, L3) triage, assign, and track progress. Perform root cause analysis (RCA) for recurring or critical customer issues. Define and standardize ticket workflows and processes in Zendesk. Track and maintain SLA adherence, KPIs, and performance metrics for all tickets....

Need Customer Support // Engagement ExecutiveMin 2 Years of experience in customer support or Student coordinationMust have Strong Verbal Communication in Hindi, EnglishDay shift6 Days workingSalary -18k to 22klocation -Janak Puri

Job Title: Customer Support Executive – Voice / Non-Voice (International) Location: Noida / Delhi / Gurugram Salary: 20,000 – 45,000 per month (CTC)Performance-based incentives + Allowances Both Side Transport Unlimited Incentives Required Candidate profile Minimum 6 months of experience in customer service (Freshers may apply for selected...

6months plus exp in Customer support or project management minimum Excellent client facing & internal communication skillsExcellent written & verbal communication including attention to detail & multitasking skillsStrong knowledge of Ms Office

Job Title: Senior Customer Support Location: Rohini East, Delhi Company: Trajectory A Shark Tank Featured Comfort BrandEmployment Type: Full-TimeExperience Required: 2-5 yearsJob Type - On-SiteBudget - 30K Required Candidate profile Lead, mentor, develop the customer support team to ensure high performance and engagement.Monitor daily operations and ensure...

Experience: Fresher/Experience all are eligible Shifts: 5 Days working/ 2 rotational weekoffs (Should be open for Night Shifts) Complete WFH opportunity Qualification: Any Graduate, Diploma, or 12th Grade Job Description: Interpret spoken communication French and English in real time.B2 Certification in French is required.Handled inbound/outbound calls,...

Responsibilities: * Respond to customer queries via email, social media & chat * Collaborate with teams for issue resolution * Manage customer complaints & feedback * Maintain high NPS scores through effective communication

Key Responsibilities Handle inbound and outbound customer calls Resolve customer queries with professionalism and empathy Share accurate information regarding products and services Maintain quality service standards and follow communication protocols

Responsible for managing customer relationships, handling queries, and ensuring client satisfaction. Requires good communication skills, strong follow-up ability, and prior experience in customer handling and support. Required Candidate profileFemale candidate:Smart,confident, and customer-focused professional with excellent communication skills, strong...

Provide step-by-step guidance to customers to resolve issues or navigate products or services. 2.Respond to customer inquiries through various communication channels, including phone, email.3. Monitoring the work of individual representatives. Required Candidate profile A bachelor's degree in administration or a related field. 2 Minimum of 3 years...