IT Support

Job DescriptionThis is a remote position.

DUTIES AND RESPONSIBILITIES:

Keeps computer systems running smoothly and ensures that users get the maximum benefit from them

Installs and configures computer hardware operating systems and applications

Monitors and maintains computer systems and networks

Talks to the staff through a series of actions to help set up systems or resolve issues

Troubleshoots system and network problems, diagnosing and solving hardware or software faults

Provides support, including procedural documentation and relevant reports

Sets up new users' accounts and profiles and deal with password issues

Tests and evaluates new technology

Requirements

SKILLS AND QUALIFICATIONS:

At least one year of working experience in IT.

Knowledge of Network cabling and cable management

Experience configuring router and firewall appliance

IP Management skills

Knowledge of VOIP is a plus

Basic English communication skills

Knows email reporting ticketing

CRM knowledge (salesforce, Zoho)

Active Directory knowledge (all platform is a plus)

TECHNICAL & PHYSICAL REQUIREMENTS:1. High speed and stable internet connection2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)3. Super important — a quiet place to work, without any background noisesRequirementsSKILLS AND QUALIFICATIONS: 1. Strong IT Skills. 2. Strong understanding of CRM systems and processes. 3. Learning agility and ability to learn new software and technology platforms. 4. Inclusive and flexible, able to work with different cultures and time zones. 5. Excellent written and verbal English skills. 6. Must have at least 2 years experience with Zoho or Salesforce 7. Able to remain calm, composed, and professional even under pressure 8. Able to work independently towards assigned goals TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern computer (at least i5 processor and 12GB RAM) 3. A working headset and mic

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