Content Writer

3 weeks ago


Mumbai, India Fynd (Shopsense Retail Technologies Ltd.) Full time

Fynd Academy is an innovative educational branch of Fynd (Reliance Retail), a multifaceted product company established in 2015 and part of the esteemed Reliance family. Alongside Fynd's ventures in eCommerce, gaming, SaaS, and FinTech, Fynd Academy represents our commitment to empowering learners by leveraging our expertise and resources.


Job Overview:

As a Technical Writer at Fynd Academy, you will be instrumental in creating high-quality, understandable, and accessible documentation for our products and services. This role requires a blend of technical expertise, creativity, and a keen eye for detail, ensuring all technical content meets the highest standards of clarity and professionalism.


 Responsibilities :

  • Plan, create, and edit comprehensive user guides and documentation for our products.
  • Ensure all technical content is well-formatted, grammatically correct, and adheres to professional standards.
  • Review and create UI text for software applications, including tooltips, error messages, and labels.
  • Produce video tutorials to complement written documentation, enhancing user understanding and engagement.
  • Actively gather feedback from the business team to continually refine and address content requirements.
  • Collaborate with writers, designers, and developers to produce marketing materials, such as blogs and promotional content.
  • Assist company personnel with documentation-related queries, providing expertise and support as needed.
  • Develop API documentation, enhancing developer and user understanding of our interfaces.
  • Engage in the creation of technical case studies that demonstrate the real-world application and benefits of our products.


Basic Requirements/Mandates:

  • 3+ years of experience in technical writing, particularly in software and product documentation.
  • Exceptional attention to detail and a proactive willingness to learn new technologies and methodologies.
  • Proven ability to write, edit, research, and plan effective software documentation.
  • Excellent grammar, communication, and interpersonal skills.
  • Proficiency with Git commands and experience using GitHub/GitLab for version control.
  • Experience with static site generators and the docs-as-code methodology using tools like Sublime or VS Code.
  • Skilled in using image and video-editing tools such as Snagit, Photoshop, Filmora, or Camtasia.
  • Basic knowledge of HTML and CSS.
  • Ability to work independently with minimal supervision and manage multiple projects with diverse teams.
  • Knowledge of the e-commerce domain is a significant advantage.



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