Professional Services Engineer – Redes Ópticas

3 weeks ago

Delhi, India OSC Top Solutions Group Full time
Job DescriptionFunciones esenciales y responsabilidades• Trabajar de forma independiente o en equipo con la responsabilidad de resolver las solicitudes de los clientes de servicios profesionales en un todo de acuerdo con los procesos. Compartir conocimientos en su propia área profesional.• Proporcionar a los clientes asistencia técnica desde la prueba del producto hasta la implementación.• Competencia técnica superior en la resolución en tiempo real de problemas de software integrado, hardware óptico y digital específico de los sistemas de gestión de redes Groove, XTM, NDU-XR y TNMS.• Actuar como interfaz local hacia el cliente para la prestación de servicios profesionales.• Gestionar los aspectos operativos de las pruebas y la implantación de los clientes, incluyendo:o Resolver problemas identificados por el clienteo Representar a Soporte en las reuniones AIR con los clienteso Impulsar los intereses del clienteo Proporcionar conocimientos técnicos a los equipos de cuentas locales• Ayudar con el plan de pruebas específico de los clientes y su documentación..• Gestión de problemas técnicos de alta visibilidad hacia el cliente.• Liderar las reuniones técnicas con los clientes.• Durante los despliegues, proporcionar apoyo en oficinas del cliente para facilitar la integración de soluciones a sus operaciones.• Ejecutar la puesta en marcha (comisionamiento) y/o las pruebas de aceptación de acuerdo con los procedimientos del cliente• Realizar actualizaciones y ampliaciones de hardware y/o software siguiendo los procedimientos del cliente.• Ayudar al equipo de asistencia técnica

a recopilar toda la información necesaria de un sistema con problemas para la resolución de estos, cuando sea necesario.• Redactar y/o revisar métodos de procedimientos (MOP: Method of Procedure) para actividades de despliegue, técnicas, pruebas de aceptación, análisis de causa raíz (RCA: Root Cause Analysis) y soluciones de gestión de conocimientos (KM).Requisitos Requisitos del puesto:Conocimientos técnicos y capacidad de identificar requisitos de servicios. Conocimiento profundo de diseños de redes físicas y lógicas. Trabajo en equipo y capacidad de organización.

Excelentes aptitudes interpersonales. Habilidad para trabajar de forma independiente y/o como miembro de un equipo.

Habilidad para apoyar en los procesos de localización detallada de fallos y en el análisis de la causa raíz de los problemas de red identificados durante el despliegue y la operación.

Sólida formación técnica en tecnologías de redes ópticas metro, corta y larga distancia, incluidas OTN/DWDM, ROADM y Carrier Ethernet.

Buena formación técnica en pruebas o soporte de lo siguiente : Software NM/OSS mediante XML, CORBA, TL-1 o SNMPo Hardware de capa física de redes ópticas de larga distancia

Conocimientos / Habilidades / Capacidades• Al menos cinco años desplegando proyectos DWDM con experiencia en migración de servicios.• Experiencia en productos OTN.• Experiencia en migraciones de red con impacto en el tráfico.• Capacidad de autoaprendizaje.• Capacidad de resolución de problemas en un entorno de alta presión.• Capacidad de liderazgo.• Trabajo en equipo.• Idiomas: Inglés (oral y escrito)Formación / Experiencia• Licenciado en Informática, Ingeniería Electrónica, Telecomunicaciones, o un mínimo de 5 años de experiencia demostrada en la operación, despliegue o pruebas de redes ópticas de alta velocidad para el mercado de proveedores de servicios.RequirementsRequisitos del puesto: Conocimientos técnicos y capacidad de identificar requisitos de servicios. Conocimiento profundo de diseños de redes físicas y lógicas. Trabajo en equipo y capacidad de organización. Excelentes aptitudes interpersonales. Habilidad para trabajar de forma independiente y/o como miembro de un equipo. Habilidad para apoyar en los procesos de localización detallada de fallos y en el análisis de la causa raíz de los problemas de red identificados durante el despliegue y la operación. Sólida formación técnica en tecnologías de redes ópticas metro, corta y larga distancia, incluidas OTN/DWDM, ROADM y Carrier Ethernet. Buena formación técnica en pruebas o soporte de lo siguiente : Software NM/OSS mediante XML, CORBA, TL-1 o SNMPo Hardware de capa física de redes ópticas de larga distancia Conocimientos / Habilidades / Capacidades • Al menos cinco años desplegando proyectos DWDM con experiencia en migración de servicios. • Experiencia en productos OTN. • Experiencia en migraciones de red con impacto en el tráfico. • Capacidad de autoaprendizaje. • Capacidad de resolución de problemas en un entorno de alta presión. • Capacidad de liderazgo. • Trabajo en equipo. • Idiomas: Inglés (oral y escrito) Formación / Experiencia • Licenciado en Informática, Ingeniería Electrónica, Telecomunicaciones, o un mínimo de 5 años de experiencia demostrada en la operación, despliegue o pruebas de redes ópticas de alta velocidad para el mercado de proveedores de servicios.

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