Team lead

3 weeks ago

Mumbai, India NEC Full time

Job Description Requisites Education: Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.  Experience (years): Graduate with 8 to 10 years of experience  Relevant Experience: OTC or Accounts Receivables  Location: Mumbai (Airoli) and Bangalore  Working Hours: hours/day (US Shift)  Role Summary: The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order, collection and billing  Point of contact for resolving customer or stakeholders’ queries.  Qualification Criteria/Work Experience Essential: Strong knowledge of OTC operations  Team handling experience  Working knowledge of SAP Finance module  Experience in shared services/customer facing environment  Understanding of standard operating procedures  Knowledge of system, applications, operating tools, metrics and excel  Good communication skills, plus good verbal & written presentation skills  Flexibility to work within a high growth, rapidly changing environment  Ability to self-motivate and initiate change  Ability to work with colleagues at all levels Accounts Receivable Responsibilities Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency  Ensure timely and accurate generation and delivery of customer invoices  Supervise the application of incoming payments to customer accounts  Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding)  Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders  Send Collection reports on a timely basis to BU/NECI Finance  Investigate and resolve billing disputes, short payments, and customer deductions  Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions  Understanding of the Credit Management process and defining credit limits to new customers  Create collection entry in SAP post confirmation from stakeholders  Respond to queries in a timely and accurate manner  Maintain strong relationships with key customers to ensure satisfaction and timely payment  DTP-SOP’s updating regularly basis  Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)  Perform collection and credit management tasks as per defined TAT  Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met  Perform technical, commercial and administrative validation on a customer order  Record daily volumes, rejections, exceptions, and quality-checks in timely manner  Track key metrics such as aging reports, collection efficiency, and cash flow performance  Identify inefficiencies and lead automation  Coordinate with stakeholders to understand any discrepancies on order details  Should have strong understanding on Team management.  Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels.  Key Skills  Collections and Cash Application  Sales order processing and Invoice Creation Debt Collection and Credit Management  Accounts Receivable Ledger Management  Team Leadership  Advanced Excel and Spreadsheet Skills  SAP ERP and Accounting Software Proficiency 

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