Transition Manager

4 weeks ago

Noida, India EXL Full time

Basic Function: Transition Manager- Insurance


The incumbent will be responsible for leading migrations anywhere from across the EXL global footprint. The candidate should have an in-depth knowledge of migrations.

The incumbent will be responsible in ensuring that the migrations are successful. In addition to enabling seamless migration, the incumbent will also be responsible for building capability of the migration function, bring thought leadership to the table that improves migration set up and implementation.

The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the migration of a specific client engagement as the Lead when an opportunity translates into new business.



Essential Functions

  • Will execute transition of processes with end to end accountability
  • Consultants in this practice will be required to work closely with our clients on onsite projects
  • Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
  • The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
  • To lead client engagements, ensuring consistent service delivery
  • Business development in select accounts



Primary Internal Interactions

  • Migration Reviews. Program Leads, Migration Managers, Operations Leads, Operations Managers, Quality and PE team
  • Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
  • Training and Development. Program Leads, Migration Managers, Training function, external vendors as needed



Primary External Interactions

The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and migration capabilities, and transition selected processes


Technical Skills

  • Analytical skills
  • Problem solving skills
  • BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
  • Domain knowledge in Insurance vertical


Process Specific Skills


  • Project management skills


Soft Skills (Minimum)


  • Communication skills ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution
  • Self starter there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self motivated to pursue and explore different avenues to come up with the optimum solution



Education Requirements

  • Graduate / Post Graduate in any stream
  • PMP, PgMP certification (preferred)



Work Experience Requirements

  • 10+ years of experience, most of which should be in BPO environment.
  • Min 3-4 years' experience in insurance(P&C/ L&A/ Platform-TPA) BPO Transitions is a must, core Transitions exp required, operations or mix exp would not be considered.
  • Project/Program Management exp with end-to-end solutioning/solution design implementation exp, Due diligence.
  • Pricing (RFI/RFP) experience.
  • Min 4 years of the BPO experience should be in migrations.
  • Should have hands-on experience of migrating processes.
  • Program Management experience of a small to medium size engagement.
  • Valid (10 year / 5 year) US &/or UK Visa will be an added advantage.

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