
Front Office Executive
5 days ago
Role & responsibilities
Inpatient (IPD) Billing:
- Prepare and process IPD bills in coordination with medical, nursing, and diagnostics teams.
- Post all consultant visits, procedures, investigations, and medications accurately.
- Ensure documentation and patient records are maintained in compliance with NABH standards.
- Coordinate with TPA/insurance companies for pre-authorizations, approvals, and final claims.
- Handle discharge billing and ensure timely settlements and clearances.
Outpatient (OPD) Billing:
- Manage OPD billing and cash collection for consultations, lab tests, and pharmacy.
- Generate daily reports of OPD revenue and submit for reconciliation.
- Address queries related to pricing, billing, and payments from patients or attendants.
- Ensure smooth coordination between reception, accounts, and medical staff for real-time billing.
- Monitor and maintain the petty cash and OPD billing desk documentation.
General Responsibilities:
- Maintain confidentiality and accuracy in patient billing and documentation.
- Ensure billing processes are in line with NABH accreditation requirements.
- Prepare daily, weekly, and monthly billing reports for internal audit and finance departments.
- Support internal audits and help in closing non-conformities related to billing.
Preferred candidate profile
- Minimum 2 years of relevant experience in both IPD & OPD billing in a NABH-accredited hospital.
- Strong knowledge of hospital billing processes, insurance/TPA handling, and NABH documentation.
- Proficiency in Hospital Information Systems (HIS) and billing software.
- Bachelor's degree.
- Good communication skills, attention to detail, and the ability to work under pressure.
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