Front Office Executive

4 weeks ago

Kanpur, India Madhuraj Hospital Full time

Role & responsibilities

Inpatient (IPD) Billing:

  • Prepare and process IPD bills in coordination with medical, nursing, and diagnostics teams.
  • Post all consultant visits, procedures, investigations, and medications accurately.
  • Ensure documentation and patient records are maintained in compliance with NABH standards.
  • Coordinate with TPA/insurance companies for pre-authorizations, approvals, and final claims.
  • Handle discharge billing and ensure timely settlements and clearances.

Outpatient (OPD) Billing:

  • Manage OPD billing and cash collection for consultations, lab tests, and pharmacy.
  • Generate daily reports of OPD revenue and submit for reconciliation.
  • Address queries related to pricing, billing, and payments from patients or attendants.
  • Ensure smooth coordination between reception, accounts, and medical staff for real-time billing.
  • Monitor and maintain the petty cash and OPD billing desk documentation.

General Responsibilities:

  • Maintain confidentiality and accuracy in patient billing and documentation.
  • Ensure billing processes are in line with NABH accreditation requirements.
  • Prepare daily, weekly, and monthly billing reports for internal audit and finance departments.
  • Support internal audits and help in closing non-conformities related to billing.

Preferred candidate profile

  • Minimum 2 years of relevant experience in both IPD & OPD billing in a NABH-accredited hospital.
  • Strong knowledge of hospital billing processes, insurance/TPA handling, and NABH documentation.
  • Proficiency in Hospital Information Systems (HIS) and billing software.
  • Bachelor's degree.
  • Good communication skills, attention to detail, and the ability to work under pressure.

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