Information Technology Specialist

4 weeks ago

Hyderabad, Telangana, India AVASO Technology Solutions Full time
IT Service Desk Analyst
AVASO Technology Solutions -Hyderabad, Telangana, India (On-site)
Job Opportunity:
Position: IT Service Desk Analyst
Location: Hyderabad, Telangana, India
Employment Type: Full-Time Onsite Support Role
Type of Agreement: Full Time Contract
Experience: 2+ years
Required languages: English (Business Speaking)
Company Overview :
Website: - Technology is a global leader in IT solutions and services, specializing in providing top-notch support and managed services. We are dedicated to delivering innovative technology solutions to clients worldwide. If you are an experienced IT professional with expertise in 24/7 support operations for end-users issues, diagnosing, troubleshooting, and resolving IT-related problems. Join AVASO and help businesses succeed with reliable and efficient IT services.
As an AVASO employee, you will be part of a global organization offering IT services to national and international clients across various industries.
With coverage in over 190+ countries and global distribution capabilities, AVASO has a proven track record of delivering best-in-class technology solutions to businesses of all sizes, including some of the world's most recognized brands.
AVASO provides excellent growth opportunities, the chance to work with a strong global company, and a rewarding financial package.
Position Overview:
We are currently seeking an experienced IT Support Technician to join our team in , Hyderabad, Telangana, India as a Full-Time On-Site Support - IT Service Desk Analyst Role. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Role Overview:
We are looking for a dedicated and proactive IT Support Technician to join as IT Service Desk Analyst. This role requires rotational 24/7 support operations with Work from Office and candidate will be the first point of contact for end-users issues. candidate will be responsible for diagnosing, troubleshooting, and resolving IT-related problems, providing timely and effective solutions to ensure minimal disruption to business operations.
Roles and Responsibilities
Serve as the initial point of contact for technical support requests via phone, email, and support tickets.
Collaborate with team peers to provide best-in-class customer service for aligned task.
Provide first-line support for a variety of IT issues including hardware, software, network, and application-related problems.
Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, following internal procedures.
Should have a basic understanding of Major Incident Management (MIM).
Experience with tools like ServiceNow, Genesys, BeyondTrust (Bomgar)
Diagnoses and resolves advanced IT related issues-Softwares, O365 and Windows operating systems.
Assist with password resets, account lockouts, other user account management and Active directory / ARS platform knowledge.
Setup / Diagnoses and resolve MTR / AV related issue.
Document and track incidents and service requests in the ticketing system, ensuring accurate details and timely updates.
Monitor service desk queues and prioritize requests based on urgency and impact.
Install, configure, and maintain hardware devices such as desktops, laptops, printers, and mobile devices.
Assist with software installations and updates, ensuring systems are up-to-date and secure and Manage Intune device configurations and updates.
Assist with basic network troubleshooting, including connectivity issues, VPN access, and Wi-Fi problems.
Adhere to company policies and procedures, ensuring compliance with IT security and privacy standards.
Patience and empathy when dealing with customers who may be frustrated or inexperienced with technology.
Candidate should be an effective team player with a keen eye on Continuous Improvements.
Makes recommendations for updates to the KB database.
Desired Candidate Profile
2-7 Yrs of experience in Service Desk/Technical Support - L1 .
Provide support through Voice Calls, Emails and self-service tickets and should be willing to work in 24*7 rotational shift environment.
Excellent communication and customer service skills to support Global customers.
Experience with advanced Active Directory, O365, software installation, Printers and other standard applications.
Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
Good knowledge of ticketing systems (e.g., ServiceNow).
Strong problem-solving and troubleshooting skills.
Ability to work independently and as part of a team in a fast-paced environment.
Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
Strong customer service orientation with a focus on user satisfaction.
Ability to manage time effectively and prioritize tasks based on urgency.
Certification:
An ITIL certification is desirable.
Must have skills :
Exceptional technical and troubleshooting skills
Excellent written and verbal communications skills.
Comfortable operating in a fast-paced environment with minimal supervision.
Why AVASO Technology?
Join a dynamic and innovative team with a global presence.
Opportunities for career growth and continuous learning .
Competitive salary and benefits package.
Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply:
Ready to take your career to the next level? Apply now by sending your resume: or or call or WhatsApp me over +91-8528538998.
AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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