bpo (hindi)

Key Responsibilities:

* *Customer Interaction:* Handle inbound and outbound calls, emails, or chats, addressing customer inquiries, providing information, and resolving issues in Hindi.

* *Issue Resolution:* Identify customer problems and offer appropriate solutions, ensuring high customer satisfaction.

* *Documentation:* Accurately record customer interactions, feedback, and transactions in the CRM system.

* *Product Knowledge:* Maintain up-to-date knowledge of products, services, and company policies to assist customers effectively.

* *Quality Assurance:* Adhere to company guidelines and quality standards to ensure consistent service delivery.

* *Team Collaboration:* Work closely with team members and supervisors to meet performance targets and service level agreements (SLAs).

AGE PREFERRED

21 TO 30 AGE BELOW

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

• Provident Fund

Experience:

• Domestic voice process: 1 year (Preferred)

Language:

• Hindi (Preferred)

Location:

• Tiruchirappalli, Tamil Nadu (Preferred)

Work Location: In person

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