
Support Executive
2 days ago
- Respond promptly to customer inquiries via phone, email, chat, or in-person.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Identify and assess customers' needs to achieve satisfaction.
- Handle and resolve customer complaints and issues in a professional manner.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Coordinate with internal teams to ensure smooth handling of customer requests and issues.
- Escalate unresolved issues to the appropriate departments or supervisors.
- Stay updated on product knowledge, company policies, and industry trends.
- Prepare regular reports on support activities and performance metrics.
10th,12th candidates are applicable for this job role
Job Types: Full-time, Fresher
Pay: ₹12, ₹13,000.00 per month
Work Location: In person
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