Support Executive

2 days ago


Rourkela, India NotInLine Full time
  • Respond promptly to customer inquiries via phone, email, chat, or in-person.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle and resolve customer complaints and issues in a professional manner.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Follow communication procedures, guidelines, and policies.
  • Coordinate with internal teams to ensure smooth handling of customer requests and issues.
  • Escalate unresolved issues to the appropriate departments or supervisors.
  • Stay updated on product knowledge, company policies, and industry trends.
  • Prepare regular reports on support activities and performance metrics.

10th,12th candidates are applicable for this job role

Job Types: Full-time, Fresher

Pay: ₹12, ₹13,000.00 per month

Work Location: In person


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