Executive Vice President – Transformation

3 days ago

gurugram, India Cielo Full time
Job Description

The Executive Vice President - Transformation & Operational Effectiveness is the architect of the delivery model for our largest clients globally.  This person is responsible for the roadmap of capability and efficiency and will play a critical role in driving organizational change, optimizing processes, and designing innovative operating models to ensure the long-term success and growth of the company. This position offers a unique opportunity to design and lead transformative initiatives that directly impact operational effectiveness and overall performance for our clients, helping to strengthen profitability and client satisfaction.

The incumbent will work in partnership with senior leaders in client services, finance and customer technology / innovation to ensure our operating models are optimized, market leading and effective as well as to aide in measuring operational performance and providing interventions as needed.

Duties and Responsibilities:

  • Create 3-to-5-year roadmap for delivery organization, including capabilities, geographies, automations and efficiencies as a system that delivers client results.
  • Prioritize innovation for ongoing delivery and create business cases and ROI to be reviewed and agreed to by senior leadership.
  • Provide insight and analysis regarding the performance of client delivery teams and regularly review processes to ensure adherence and effectiveness
  • Manage annual and quarterly workforce planning processes to ensure our People & Culture teams can deliver the type of talent needed in line with client services expectations
  • Provide support and counsel to Client Services leaders in load balancing resources to ensure we meet client SLAs in a profitable manner
  • Inspire and embrace innovation across leaders in the organization
  • Work closely with Client Tech & Innovation leadership to regularly evolve our operating models to match the needs of the market, scale to the level of growth of the organization and ensure maximum efficiency in our use of tools and resources.
  • Develop and implement new operating models to align with strategic objectives.
  • Benchmark capabilities to competition, ensuring we are top quartile for performance
  • Evaluate current operating models and identify areas for optimization and transformation.
  • Monitor and evaluate performance metrics to ensure the effectiveness of operating model changes.
  • Systems thinker, able to digest multiple interacting concepts with interdependencies and simplify a path forward.
  • Provide strategic direction and oversight for change management initiatives.
  • Drive change adoption throughout the organization by inspiring and influencing teams across all verticals.
  • Develop change management strategies to facilitate smooth transitions and minimize disruption.
  • Translate abstract concepts into tangible messages.
  • Work cross-culturally and with all levels in the organization.
  • Lead process engineering initiatives to streamline operations and enhance efficiency.
  • Identify opportunities for process improvement and implement innovative solutions.
  • Collaborate with cross-functional teams to optimize workflows and achieve organizational goals.

Supervisory Responsibilities:

The Executive Vice President – Transformation & Operational Effectiveness will lead the client operations team, the workforce planning team, and the shared services team.


Qualifications

Position Requirements

Education:

  • Bachelor’s degree required.
  • Master’s degree desired.

Experience:

  • Extensive experience in process engineering, change leadership, and operating model design.
  • Proven track record of driving organizational transformation and delivering sustainable results.
  • Global experience delivering and innovating in a professional services environment.
  • Proven track record of ability to lead and deliver results in globally matrixed organizations.
  • Strong strategic planning and decision-making skills.
  • Excellent communication and stakeholder management abilities.
  • Strong persuasive and listening skills that create compelling change plans.

Exposure:

  • Formal process engineering / optimization training such as Lean / Six Sigma.
  • Change management / leadership frameworks.
  • Strong business acumen / business case creation and defense.

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Executive Vice President – Transformation

    4 days ago

    Gurugram, India Cielo Full time

    Job DescriptionThe Executive Vice President - Transformation & Operational Effectiveness is the architect of the delivery model for our largest clients globally.  This person is responsible for the roadmap of capability and efficiency and will play a critical role in driving organizational change, optimizing processes, and designing innovative operating...

  • Vice President Corporate Finance

    4 weeks ago

    Gurugram, India BTI Executive Search Full time

    Position: Vice President Corporate Finance Location: Gurugram Experience: Atleast 20 years of corporate finance work with large/medium companies in infrastructure / manufacturing sectors in India Company Overview: A leading company into Renewable Energy -Lead Corporate Finance domain -Overall responsible for all corporate finance & fund raising related...

  • Vice President Corporate Finance

    4 weeks ago

    Gurugram, India BTI Executive Search Full time

    Position: Vice President Corporate FinanceLocation: GurugramExperience: Atleast 20 years of corporate finance work with large/medium companies in infrastructure / manufacturing sectors in IndiaCompany Overview:A leading company into Renewable Energy-Lead Corporate Finance domain-Overall responsible for all corporate finance & fund raising related activities...

  • Vice President Corporate Finance

    1 month ago

    Gurugram, India BTI Executive Search Full time

    Position: Vice President Corporate FinanceLocation: GurugramExperience: Atleast 20 years of corporate finance work with large/medium companies in infrastructure / manufacturing sectors in IndiaCompany Overview:A leading company into Renewable Energy-Lead Corporate Finance domain-Overall responsible for all corporate finance & fund raising related activities...

  • Vice President Corporate Finance

    1 month ago

    Gurugram, India BTI Executive Search Full time

    Position: Vice President Corporate FinanceLocation: GurugramExperience: Atleast 20 years of corporate finance work with large/medium companies in infrastructure / manufacturing sectors in IndiaCompany Overview:A leading company into Renewable Energy-Lead Corporate Finance domain-Overall responsible for all corporate finance & fund raising related activities...

  • Vice President Corporate Finance

    4 weeks ago

    Gurugram, India BTI Executive Search Full time

    Position: Vice President Corporate FinanceLocation: GurugramExperience: Atleast 20 years of corporate finance work with large/medium companies in infrastructure / manufacturing sectors in IndiaCompany Overview:A leading company into Renewable Energy-Lead Corporate Finance domain-Overall responsible for all corporate finance & fund raising related activities...

  • Vice President Corporate Finance

    1 month ago

    gurugram, India BTI Executive Search Full time

    Position: Vice President Corporate Finance Location: Gurugram Experience: Atleast 20 years of corporate finance work with large/medium companies in infrastructure / manufacturing sectors in India Company Overview: A leading company into Renewable Energy -Lead Corporate Finance domain -Overall responsible for all corporate finance & fund raising related...

  • Assistant Vice President

    2 months ago

    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Assistant Vice President

    2 months ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Assistant Vice President

    4 weeks ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Assistant Vice President

    4 weeks ago

    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Vice President

    4 weeks ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Vice President of Business Development

    1 day ago

    gurugram, India CollabAdda Pvt.Ltd | Influencer Marketing Agency Full time

    Company Description CollabAdda Pvt.Ltd is an influencer marketing agency located in Gurugram, India. We aim to be the best influencer marketing company in India, providing a one-stop solution for brands and influencers. Our goal is to bring brands closer to their goals through "Word of Mouth" from the most influential figures today. We believe in the power...

  • Vice President of Business Development

    22 hours ago

    Gurugram, India CollabAdda Pvt.Ltd | Influencer Marketing Agency Full time

    Company Description CollabAdda Pvt.Ltd is an influencer marketing agency located in Gurugram, India. We aim to be the best influencer marketing company in India, providing a one-stop solution for brands and influencers. Our goal is to bring brands closer to their goals through "Word of Mouth" from the most influential figures today. We believe in the power...

  • Associate Vice President

    1 month ago

    Gurugram, India Kellton Full time

    Associate Vice President (Technology)Job Location: - Hyderabad (Work from Office)Experience Level: Senior (18+ Years)About Kellton:We are a global IT services and digital product design and development company with subsidiaries that serve startup, mid-market, and enterprise clients across diverse industries, including Finance, Healthcare, Manufacturing,...

  • Associate Vice President

    1 month ago

    Gurugram, India Kellton Full time

    Associate Vice President (Technology)Job Location: - Hyderabad (Work from Office)Experience Level: Senior (18+ Years)About Kellton:We are a global IT services and digital product design and development company with subsidiaries that serve startup, mid-market, and enterprise clients across diverse industries, including Finance, Healthcare, Manufacturing,...

  • Associate Vice President

    4 weeks ago

    gurugram, India Kellton Full time

    Associate Vice President (Technology) Job Location: - Hyderabad (Work from Office) Experience Level: Senior (18+ Years) About Kellton: We are a global IT services and digital product design and development company with subsidiaries that serve startup, mid-market, and enterprise clients across diverse industries, including Finance, Healthcare,...

  • Senior Vice President Operations

    2 weeks ago

    Gurugram, India CIPL Full time

    Company Description CIPL is a highly reputable organization with over 25 years of business experience. We are dedicated to employee growth and retention, investing in comprehensive training and career advancement to create a motivated and loyal team. With extensive industry knowledge, we deliver innovative solutions that drive business growth and operational...

  • Senior Vice President Operations

    2 weeks ago

    gurugram, India CIPL Full time

    Company Description CIPL is a highly reputable organization with over 25 years of business experience. We are dedicated to employee growth and retention, investing in comprehensive training and career advancement to create a motivated and loyal team. With extensive industry knowledge, we deliver innovative solutions that drive business growth and operational...

  • Associate Vice President

    4 weeks ago

    Gurugram, India Xceedance Full time

    About the Opportunity: The Xceedance Digital Transformation Unit work on a variety of initiatives with a focus to gear up Xceedance and its clients for the rapidly changing business environment. For doing this, we engage with various teams at Xceedance and client locations for brainstorming to provide innovative solutions to meet immediate demands with...