Chief Manager-Contact Centre Operations

4 days ago


delhi, India SaShr Consultants Full time
Company Description
We are hiring for a large NBFC headquartered in Chennai.
Role Description
The role is for B2C Contact Centre head for the inhouse contact centre. The role will include
Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels
Enhance customer experience, Revenue growth, Brand Awareness & encourage penetration of other sources of transaction such as IVR, Voice & Non-Voice call center operations, Digital platform (Chat, App, Mails )
Customer life cycle management & mapping within organization journey & goals, driving SLAs for complaint management with a profound experience in setting up the contact center
Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives
Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency
Qualifications
Contact Center Operations and Contact Center Management skills (voice/non voice)
Operations Management and Customer Satisfaction skills
Conversant with new age digital platforms
Has experience in managing very large contact centre teams of 300 people plus in the BFSI environment
Experience of 12 years plus in a similar role
CTC on offe r- 30 lacs

  • Delhi, India SaShr Consultants Full time

    Company DescriptionWe are hiring for a large NBFC headquartered in Chennai.Role DescriptionThe role is for B2C Contact Centre head for the inhouse contact centre. The role will include- Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great...


  • Delhi, Delhi, India Leuwint Technologies Full time

    Job Description : We are seeking a Contact Centre Support Specialist with extensive experience in IT, particularly focusing on Contact Centre applications within the banking/financial services sector. The ideal candidate will have a strong background in Avaya Contact Centre solutions and possess in-depth knowledge of 3-tier architecture applications. -...

  • Snr Adviser

    3 weeks ago


    New Delhi, India Rio Tinto Full time

    **Senior Adviser - Contact Centre** **About the role** Sr. Adviser - Contact Centre leads end-to-end contact Centre operations, providing personalized support to global teams, resolving escalations, driving continuous improvement, and promoting RT3C values. They possess strong leadership skills, extensive knowledge of contact centre operations and HR...


  • Delhi, Delhi, India CRA GROUP LIMITED Full time

    Job Description2 Months contract with a Local AuthorityJob Summary:Ideally looking for someone with a contact centre background that can support the managers with day-to-day operations and support with the improvement programme we have underway.Need someone who can oversee the day to day and embed IT change with the workforce rather than build a new...


  • Delhi, India CRA GROUP LIMITED Full time

    Job Description2 Months contract with a Local AuthorityJob Summary:·Ideally looking for someone with a contact centre background that can support the managers with day-to-day operations and support with the improvement programme we have underway.·Need someone who can oversee the day to day and embed IT change with the workforce rather than build a new...


  • Delhi, India Morpheus Human Consulting Full time

    Reference Code: - 484-07 - Job Title: **Executive Contact Centre - Logistics/Cargo Industry - Delhi** - Category: - Logistics - Job Description: - Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and...


  • Delhi, India Morpheus Human Consulting Full time

    Reference Code: 484-07 Job Title: **Executive Contact Centre - Logistics/Cargo Industry - Delhi** Category: Logistics **Job Description**: Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and...


  • delhi, India RSSDI Koita Centre for Digital Diabetology Full time

    RSSDI Koita Centre for Digital Diabetology – Chief Executive OfficerDesignation: Chief Executive Officer (CEO)Reporting to: Board- RSSDILocation: MumbaiAbout RSSDI Research Society for the Study of Diabetes in India (RSSDI) is the largest association of physicians dedicated to the care of people with diabetes in Asia, with over 11,500 members across 23...


  • Delhi, India Quess Corp Limited Full time

    Looking for Contact Centre Manager Required Skills: Proven experience of 8 to 10 years of leading a service driven contact centre operation with experience of managing an operation through periods of significant growth or change. Retail Banking Experience would be a plus point. MBA Marketing would be preferred. Excellent communication and leadership skills...


  • Delhi, Delhi, India Xpert Times Full time

    **Job Category**:Management**Job Type**:Full Time**Job Location**:New Delhi**Exp (In years)**:15+**Company Description** Xpert Times Network Private Limited is a leading online news media and news publishing company. We are committed to delivering the latest news, stories, and insights in various formats, including articles, videos, and podcasts. Our...


  • delhi, India Radical Minds Technologies Pvt. Ltd. Full time

    Company:- Radical Minds Technologies Pvt. Ltd.Job Description: Chief Operating Officer (COO)Location: Gurgaon, IndiaRM BPO Company's Website: radicalmindsbpo.comRM Tech Company's Website: Minds Group Overview:Radical Minds Group comprises two dynamic companies: Radical Minds Technologies Pvt. Ltd. , a renowned BPO/Contact Center providing call center...


  • Delhi, India Radical Minds Technologies Pvt. Ltd. Full time

    Company:- Radical Minds Technologies Pvt. Ltd.Job Description: Chief Operating Officer (COO)Location:Gurgaon, IndiaRM BPO Company's Website:radicalmindsbpo.comRM Tech Company's Website: Minds Group Overview:Radical Minds Group comprises two dynamic companies:Radical Minds Technologies Pvt. Ltd. , a renowned BPO/Contact Center providing call center services...


  • Delhi, Delhi, India Xpert Times Full time

    Job Category:ManagementJob Type:Full TimeJob Location:New DelhiExp (In years):15+Company DescriptionXpert Times Network Private Limited is a leading online news media and news publishing company. We are committed to delivering the latest news, stories, and insights in various formats, including articles, videos, and podcasts. Our comprehensive coverage spans...


  • Delhi, Delhi, India Radical Minds Technologies Pvt. Ltd. Full time

    Company:Radical Minds Technologies Pvt. Ltd.Job Description: Chief Operating Officer (COO)Location: Gurgaon, IndiaRM BPO Company's Website:RM Tech Company's Website:Minds Group Overview:Radical Minds Group comprises two dynamic companies: Radical Minds Technologies Pvt. Ltd. , a renowned BPO/Contact Center providing call center services across various...


  • Delhi, Delhi, India Radical Minds Technologies Pvt. Ltd. Full time

    Company:Radical Minds Technologies PvtLtdJob Description:Chief Operating Officer (COO)Location:Gurgaon, IndiaRM BPO Company's Website:radicalmindsbpocomRM Tech Company's Website:Minds Group Overview:Radical Minds Group comprises two dynamic companies:Radical Minds Technologies Pvt. Ltd. , a renowned BPO/Contact Center providing call center services across...


  • Delhi, Delhi, India TEZAR EV Full time

    Company DescriptionTezar Electric Vehicle Pvt. Ltd. is a trailblazing Indian company based in Karnataka. The company is dedicated to designing and manufacturing cutting-edge electric scooters that combine performance, style, and eco-friendliness. Tezar EV's state-of-the-art manufacturing facility employs the latest technologies and sustainable practices to...


  • Delhi, Delhi, India TEZAR EV Full time

    Company DescriptionTezar Electric Vehicle Pvt. Ltd. is a trailblazing Indian company based in Karnataka. The company is dedicated to designing and manufacturing cutting-edge electric scooters that combine performance, style, and eco-friendliness. Tezar EV's state-of-the-art manufacturing facility employs the latest technologies and sustainable practices to...


  • delhi, India TEZAR EV Full time

    Company DescriptionTezar Electric Vehicle Pvt. Ltd. is a trailblazing Indian company based in Karnataka. The company is dedicated to designing and manufacturing cutting-edge electric scooters that combine performance, style, and eco-friendliness. Tezar EV's state-of-the-art manufacturing facility employs the latest technologies and sustainable practices to...

  • Centre Head

    2 weeks ago


    Delhi, Delhi, India Dadu Medical Centre Full time

    Job DescriptionLocation: Rajouri Garden, New DelhiEligibility:Must be a graduate with minimum 5-8 years of work experience in the field of Dermatology / Beauty/ Wellness/ Nutrition/ Food Science.Must possess good communication and leadership skills.Should have an experience of working in groups and managing teams.Roles / Responsibilities:The Centre Head will...


  • Delhi, Delhi, India Radical Minds Technologies Pvt. Ltd. Full time

    Company:Radical Minds Technologies Pvt. Ltd.Job Description: Chief Operating Officer (COO)Location:Gurgaon, IndiaRM BPO Company's Website:RM Tech Company's Website:Radical Minds Group Overview:Radical Minds Group comprises two dynamic companies:Radical Minds Technologies Pvt. Ltd. , a renowned BPO/Contact Center providing call center services across various...