Current jobs related to Manager_ Lead_ Service Management Specialist_BLR - bangalore - Vodafone
-
Analyst [Issuer Services & Bond Management]
1 week ago
bangalore, India MUFG Global Service (MGS) Full timeAbout Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
-
Cloud Operations Lead_ ITIL Expert
1 week ago
bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Cloud Operations Lead_ ITIL Expert
2 months ago
Bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Cloud Operations Lead_ ITIL Expert
2 weeks ago
bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Technical Program Manager
1 week ago
bangalore, India CARD91 Full timeAbout CARD91 CARD91 is a leading Issuance Platform-as-a-Service provider, revolutionizing payment infrastructure for banks, corporations, and fintech companies. Our platform supports the issuance of various payment instruments, including PPI, debit, credit, multi-currency cards, and UPI, enhancing transaction visibility, control, and decision-making speed...
-
Analyst IAM
1 week ago
bangalore, India MUFG Global Service (MGS) Full timeAbout Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
-
Technical Program Manager
4 weeks ago
bangalore, India CARD91 Full timeAbout CARD91CARD91 is a leading Issuance Platform-as-a-Service provider, revolutionizing payment infrastructure for banks, corporations, and fintech companies. Our platform supports the issuance of various payment instruments, including PPI, debit, credit, multi-currency cards, and UPI, enhancing transaction visibility, control, and decision-making speed for...
-
Technical Program Manager
3 weeks ago
Bangalore, India CARD91 Full timeAbout CARD91 CARD91 is a leading Issuance Platform-as-a-Service provider, revolutionizing payment infrastructure for banks, corporations, and fintech companies. Our platform supports the issuance of various payment instruments, including PPI, debit, credit, multi-currency cards, and UPI, enhancing transaction visibility, control, and decision-making speed...
-
Technical Program Manager
2 days ago
bangalore, India CARD91 Full timeAbout CARD91 CARD91 is a leading Issuance Platform-as-a-Service provider, revolutionizing payment infrastructure for banks, corporations, and fintech companies. Our platform supports the issuance of various payment instruments, including PPI, debit, credit, multi-currency cards, and UPI, enhancing transaction visibility, control, and decision-making speed...
-
Technical Program Manager
1 week ago
bangalore, India CARD91 Full timeAbout CARD91CARD91 is a leading Issuance Platform-as-a-Service provider, revolutionizing payment infrastructure for banks, corporations, and fintech companies. Our platform supports the issuance of various payment instruments, including PPI, debit, credit, multi-currency cards, and UPI, enhancing transaction visibility, control, and decision-making speed for...
-
Accounting Manager
1 week ago
bangalore, India Corporation Service Company Full timeJob title- Financial Account Manager Location – Bangalore Hours worked – 45 hrs/week The role of the FAM is to collaborate with the team and work alongside the (Junior and Senior) team members in relation to: Bookkeeping, drafting balance sheets, profit-and-loss accounts, and annual reports in accordance with Dutch GAAP or IFRS standards ...
-
Accounting Manager
4 months ago
bangalore, India Corporation Service Company Full timeJob title- Financial Account Manager Location – Bangalore Hours worked – 45 hrs/week The role of the FAM is to collaborate with the team and work alongside the (Junior and Senior) team members in relation to: Bookkeeping, drafting balance sheets, profit-and-loss accounts, and annual reports in accordance with Dutch GAAP or IFRS standards ...
-
Human Resource Manager
1 week ago
Bangalore, India Jyoti Placements Service Full timeDevelop and implement HR strategies and initiatives aligned with the overall business strategyBridge management and employee relations by addressing demands, grievances or other issuesManage the recruitment and selection processSupport current and future business needs through the development, engagement, motivation and preservation of human capitalDevelop...
-
Program Manager
3 months ago
bangalore, India Corporation Service Company Full timeTitle: Program Manager Location: Bangalore, India Working Hours: Monday to Friday – 12pm to 9pm Hybrid – 3 days in the office Your Responsibilities Act as PMO for high impact projects in global talent Identify project risks, make recommendations to mitigate risks and escalate as necessary Be a strategic partner and...
-
Program Manager
1 week ago
bangalore, India Corporation Service Company Full timeTitle: Program Manager Location: Bangalore, India Working Hours: Monday to Friday – 12pm to 9pm Hybrid – 3 days in the office Your Responsibilities Act as PMO for high impact projects in global talent Identify project risks, make recommendations to mitigate risks and escalate as necessary Be a strategic partner and consultant while...
-
Head of Facilities Management
1 day ago
bangalore, India KNR Management Consultants Full timePosition: Head Facility Management Location: Mumbai Experience: 12 to 16 Yrs Main Areas of Responsibilities and Key Activities : Site Management Services Space Management IFM Services – Ensure effective site operations are provided by the IFM service provider as per the terms of MSA – housekeeping, contractual staff management, reception...
-
Field Services Engineer
3 weeks ago
bangalore, India RAMS Rack Asset Management System Full timeAt RAMS, we're looking for a hands-on professional who’s ready to bring their expertise in the field of IoT, installation of IoTs in Industrial Equipment, and more to our team. We value individuals who are eager to make a tangible impact and contribute to the success of our innovative solutions. This role isn’t just about routine field service tasks;...
-
Manager, Service Delivery Management
1 week ago
bangalore, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Manager, Service Delivery Management
2 weeks ago
bangalore, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Manager, Managed Services Operations
1 week ago
bangalore, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
Manager_ Lead_ Service Management Specialist_BLR
4 months ago
Role Purpose
Responsible for delivering the best possible service experience for Standard Service Wrap (none service managed) customers. Focus is placed on improving customer satisfaction and is underpinned by creating and maintaining quality documentation and delivering outputs as per Vodafone’s contractual commitments.
Role Description
Drive customer satisfaction whilst delivering the best possible service experience across Vodafone. Provide activity/reactive Service Management Support customers by directing them towards Vodafone’s support model and any associated systems/processes. Own and maintain Service Inventories & any customer information used across the business. Provide support to the wider service community as and when required to meet customers deadlines Run & Manage Service Reviews with customers. Run & Manager Service Improvement plans supporting the Global Service Manager Oversee continuous Service Improvement process Responsible for the production and updating of meeting minutes Assist with Escalation process only when service issues fall outside of BAU processes and procedures. Automotive/Telematics/Insurance Knowledge. OEMs & aftermarket knowledge. SVT, SVR, Emergency services handling.
Desired Profile
5 + years of experience in a Service Management role (Customer facing role) Understanding of Telecommunications and Terminology Should have worked with Senior stakeholders Fixed, Mobility, IoT or Equivalent product/domain knowledge.
Qualification
Essential
BE/B-Tech, ITIL Foundation, Telecom Background & Product Knowledge
Desired
Automotive/Telematics experience
Together we can
