Customer Service Executive
3 days ago
JOB DESCRIPTION: Customer Service Job Title: Sr. Executive / Executive – Customer Service Reporting to: Location Head / Sales Head Location: CFS Speedy Mundra, Mundra, Gujarat Minimum Qualification: Any Graduate / Post-Graduate Age: 22 to 30 years Required experience range: 3-6 years Targeted industry: Logistics/supply chain Division: CFS ICD Department: Customer Service Roles & Responsibilities: Manage phone calls & emails from customers. Assist in on-boarding Customers to my-CFS portal as my-CFS portal answers almost 50 percent of queries of Customers. Handle Customer complaints, provide appropriate solutions in consultation with Ops & Finance within set time limit; follow up till complained is resolved. Provide accurate, valid and complete information obtained from relevant authorized persons in Organisation to Customers. To work with Sales team to bring back lost customers Generate Sales leads & share on weekly basis with Sales Team (Inside Sales) Ensure new Customers on-boarded & immediately start using my-CFS portal (desktop or mobile version) for Track & Trace, Documents upload, OSR & PI Regularly engaging with Customers by sharing Corporate Communique from time to time as well as important Updates as required by HOF/HODs. Identify and assess customers’ needs to achieve Customer Delight & communicate same during bi-monthly meeting with Sales, Finance & Ops Build sustainable relationships and trust with Customer accounts through open and interactive communication Take the extra mile to engage Customers Daily update Online Customer Complaint Register on One Drive. C-SAT Survey KRA Customer Service: Recording of all Customer Requests on SFDC (Service module) Resolving all Customer requests within TAT as per SFDC (Service Module) Supporting Customer for increasing Digital clearance (myCFS) to 70% plus Approving “Nomination’’ module of myCFS portal (e-Tagging) & discontinue Tagging via e-mail Calling Churn Customer - 5 in a week & record this on SFDC Conducting Quarterly NPS survey via telephone
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Customer Support Service Executive
4 days ago
Mundra, Gujarat, India Aarcellor Full time ₹ 4,00,000 - ₹ 8,00,000 per yearWe are urgently hiring for Customer Support Service Executive with 2 to 5 years of experience candidate at Mundra location for leading CFS company Interested candidates can apply here or contact below Hely -
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customer service liner div
3 weeks ago
Mundra, India Seabridge Marine Agencies Pvt. Ltd. Full timeEligible candidates must comply with the following : Maintaining customers focus on all times and answering to customer’s enquiries using the company’s standard guidelines. Handle client principal queries, answer general inquiries and complaints. Taking booking, rate filings, general cargo, Haz cargo and ODC to be handled. Support services to...
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Customs Executive
5 days ago
Mundra, Gujarat, India RKTPL Group Full time ₹ 1,32,000 - ₹ 1,80,000 per yearHiring Now: Document Examiner Customs clearanceLocation: Mundra Port, GujaratExperience: 1–3 Years | Import/Export Docs | Customs clearance workIndustry: Logistics | Customs | Port OperationsKey Responsibilities:Verify import/export documentsCoordinate with customs & port authoritiesAssist in physical cargo examinationMaintain inspection records &...
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Sales Executive
3 weeks ago
Mundra, India Milestone Job Consultant Full timeProvide guidance to the customers at their residence by exploring various product & finish options after site inspection & evaluation Co-ordinate and supervise the execution of painting work at the customer sites through panel of appointed contractors as per Asian paints recommended guidelines The ECA is to approach the consumers who walk-in to the...
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Customs Clearance Agent
3 days ago
Mundra, India TYDideas Full timeG Card Holder Mandatory **Responsibilities** - Manage end-to-end coordination with customs for all freight operations. - Establish and maintain strong relationships with clients and stakeholders. - Provide exceptional customer service by addressing queries and resolving issues promptly. - Collaborate with internal teams to ensure timely delivery of...
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Assistant PPC Manager
4 days ago
Mundra, Gujarat, India Desire Consultancy Service Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDevelop and implement monthly, weekly, and daily production plans based on sales forecasts and customer orders. Coordinate with procurement, stores, and production teams to ensure availability of raw materials and components. Required Candidate profileStrong knowledge of production planning and control in a manufacturing environmentFamiliarity with lean...
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Field Sales Executive
3 days ago
Mundra, India Taslap Services Full timeRequired Marketing executive or Business Development Executive for one of our client. Key Responsibility: - Co-ordinate with the client for product and services promotion. - To give presentations to the clients Eligibility and Qualification: - Freshers can apply. Salary can be negotiable with relevant exp. **Salary**: ₹18,400.00 - ₹20,400.00 per...
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Assistant Tpt Ops Executive
2 weeks ago
Mundra, India Caravan Project Logistics Full timePreparing and GR forms and other documents. - Assist in loading and unloading operations of goods at a transport department. - Execute transportation assistant duties to the freight department. - Assist in loading and unloading operations of goods at a transport department. - Assist transportation department in managing and coordinating shipments. - Resolve...
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Techno Commercial Executive
2 weeks ago
Mundra, India Kamakshi integrated facilities management LLP Full time**Job Title**: Techno Commercial Executive **Experience Required**: 3-8 years **Qualifications**: BE/BTech (any discipline) **Base Location**: Mundra, Gujarat Key Responsibilities: - **Project Execution & Management**: Oversee the successful deployment and execution of technical projects, ensuring adherence to timelines, budgets, and quality standards. -...
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Executive - Operations
7 days ago
Mundra, India ZIM Full timeWe are looking for an Executive - Operations that will handle the following: - Checked and verify that all vendors’ invoices as per our tariff, after checked send to HO for further clearance. - Tracking of incoming & sailing vessels. - Maintain record of import & export containers. - Before arriving vessel complete all necessary documents & prepare sets...