Senior Warehouse Executive

2 weeks ago

Bangalore, India Nestasia Full time

Key Responsibilities 1. Daily FC Operations Management Oversee end-to-end BAU fulfillment activities executed by Delhivery's on-ground team. Monitor picking, packing, put-away, BQC, dispatch, and returns processing. Ensure strict adherence to SLAs for order fulfillment, same-day dispatch, and cut-off timelines. Identify bottlenecks and drive quick resolution through 3PL supervisors. 2. 3PL Coordination & Governance Act as the single point of contact between our brand and Delhivery FC leadership. Conduct daily huddles and weekly performance reviews with 3PL. Track manpower deployment, productivity, and adherence to operational SOPs. Escalate service gaps and ensure timely corrective actions from the 3PL side. 3. Inventory Accuracy & Health Drive cycle counts, inventory audits, and root-cause analysis for stock discrepancies. Ensure high standards of storage, binning, and warehouse hygiene. Coordinate with merchandising/supply teams for inbound planning and replenishment. 4. Performance Monitoring & Reporting Maintain dashboards and trackers for inflow, outflow, utilization, and SLA adherence. Publish daily/weekly MIS, highlighting exceptions or risks. Work closely with central logistics & automation teams for process optimization. 5. Process Compliance & SOP Management Ensure 3PL follows operational SOPs for safety, scanning, packaging, and documentation. Support implementation of new workflows, system changes, or process improvements. Conduct periodic training and refresher sessions with the on-ground workforce. 6. Escalation & Issue Resolution Manage operational emergencies like backlog, system failures, manpower shortfall, or QC issues. Coordinate closely with tech/automation teams for issue debugging and fixes. Ensure customer-impacting issues are flagged early and addressed quickly. Key Skills & Competencies Strong understanding of eCommerce fulfillment , warehousing, and 3PL operations. Excellent coordination and stakeholder management skills. Hands-on experience with WMS, OMS, and scanning workflows. Data-driven mindset with proficiency in Excel/Google Sheets; basic SQL is a plus. Ability to work in a fast-paced environment and handle peak-sale pressures. Strong communication, negotiation, and problem-solving abilities. Preferred Qualifications Graduate/PG in Supply Chain, Logistics, Operations Management, or related field. 2-5 years of experience in ecommerce/retail warehousing or 3PL management. Experience working at/with Delhivery, Ecom Express, Flipkart, Amazon, or similar 3PLs is an advantage.

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